|
Acceptance testing
|
Validating systems, products, business processes or services to determine whether the acceptance criteria have been satisfied.
|
BPTS
|
Skill
|
|
|
Accessibility and inclusion [prototype]
|
Driving accessibility and inclusion in services and products.
|
ACIN
|
Skill
|
|
|
Adaptability and resilience
|
Embracing and driving change across personal, team, and organisational levels to effectively navigate and thrive in dynamic environments.
|
|
Generic Attribute
|
|
|
AI and data ethics [prototype]
|
Implementing and promoting ethical practices in the design, development, deployment, and use of AI and data technologies.
|
AIDE
|
Skill
|
|
|
Analytical classification and coding
|
Interpreting information and assigning classifications or labels based on domain-specific knowledge, standards, and guidelines to enable data analysis and use.
|
ANCC
|
Skill
|
|
|
Animation development
|
Designing and developing animated and interactive systems such as games, simulations and virtual environments.
|
ADEV
|
Skill
|
|
|
Application support
|
Delivering management, technical and administrative services to support and maintain live applications.
|
ASUP
|
Skill
|
|
|
Asset management
|
Managing the full life cycle of assets from acquisition, operation, maintenance to disposal.
|
ASMG
|
Skill
|
|
|
Audit
|
Delivering independent, risk-based assessments of the effectiveness of processes, the controls, and the compliance environment of an organisation.
|
AUDT
|
Skill
|
|
|
Autonomy
|
The degree of personal discretion and independence you have in your role.
|
|
Generic Attribute
|
|
|
Availability management
|
Ensuring that services deliver agreed levels of availability to meet the current and future needs of the business.
|
AVMT
|
Skill
|
|
|
Benefits management
|
Forecasting, planning and monitoring the emergence and effective realisation of anticipated benefits from projects and programmes.
|
BENM
|
Skill
|
|
|
Bid/proposal management
|
Managing preparation and submission of bids and proposals for contracts, grants, projects, or services.
|
BIDM
|
Skill
|
|
|
Brand management
|
Developing and managing a brand strategy to establish, enhance, and sustain brand identity, positioning, and value aligned with organisational goals.
|
BRMG
|
Skill
|
|
|
Budgeting and forecasting [prototype]
|
Developing and managing financial budgets and forecasts to enable effective decision-making and resource allocation.
|
BUDF
|
Skill
|
|
|
Business administration
|
Managing and performing administrative services and tasks to enable individuals, teams and organisations to succeed in their objectives.
|
ADMN
|
Skill
|
|
|
Business intelligence
|
Developing, producing and delivering regular and one-off management information to provide insights and aid decision-making.
|
BINT
|
Skill
|
|
|
Business modelling
|
Producing abstract or distilled representations of real-world, business or gaming situations.
|
BSMO
|
Skill
|
|
|
Business process improvement
|
Creating new and potentially disruptive approaches to performing business activities.
|
BPRE
|
Skill
|
|
|
Business situation analysis
|
Investigating business situations to define recommendations for improvement action.
|
BUSA
|
Skill
|
|
|
Capacity management
|
Ensuring that service components have the capacity and performance to meet current and planned business needs.
|
CPMG
|
Skill
|
|
|
Certification scheme operation
|
Designing, developing and operating certification schemes, accreditations and credentials, including digital credentials or badges.
|
CSOP
|
Skill
|
|
|
Change control
|
Assessing risks associated with proposed changes and ensuring changes to products, services or systems are controlled and coordinated.
|
CHMG
|
Skill
|
|
|
Collaboration
|
Working effectively with others, sharing resources and efforts to achieve common goals.
|
|
Generic Attribute
|
|
|
Communication
|
Exchanging information, ideas, and insights to facilitate understanding and collaboration.
|
|
Generic Attribute
|
|
|
Competency assessment
|
Assessing knowledge, skills, competency and behaviours by any means, whether formal or informal, against frameworks such as SFIA.
|
LEDA
|
Skill
|
|
|
Complexity
|
The range and intricacy of tasks and responsibilities that come with your role.
|
|
Generic Attribute
|
|
|
Configuration management
|
Planning, identifying, controlling, accounting for and auditing of configuration items (CIs) and their interrelationships.
|
CFMG
|
Skill
|
|
|
Consultancy
|
Providing advice and recommendations, based on expertise and experience, to address client needs.
|
CNSL
|
Skill
|
|
|
Content design and authoring
|
Planning, designing, and creating content that meets user-centred and organisational needs, encompassing textual information, graphical content, and multimedia elements.
|
INCA
|
Skill
|
|
|
Content publishing
|
Managing and continually improving the processes that collect, assemble and publish content.
|
ICPM
|
Skill
|
|
|
Continuity management
|
Developing, implementing and testing a business continuity framework.
|
COPL
|
Skill
|
|
|
Contract management
|
Managing and operating formal contracts, addressing supplier and client needs in product and service provision.
|
ITCM
|
Skill
|
|
|
Cost management [prototype]
|
Planning, controlling and analysing costs to enable the effective use of financial resources.
|
COMG
|
Skill
|
|
|
Creativity
|
Generating and applying new ideas to improve processes, solve problems, and drive organisational success.
|
|
Generic Attribute
|
|
|
Customer engagement and loyalty
|
Developing and executing strategies to attract, engage, and retain customers through targeted communications, experiences, and loyalty initiatives.
|
CELO
|
Skill
|
|
|
Customer Experience
|
Ensuring the delivery of high-quality interactions and experiences that meet customer expectations across all touchpoints and channels.
|
CEXP
|
Skill
|
|
|
Customer service support
|
Managing and operating customer service or service desk functions.
|
CSMG
|
Skill
|
|
|
Data analytics
|
Enabling data-driven decision making by extracting, analysing and communicating insights from structured and unstructured data.
|
DAAN
|
Skill
|
|
|
Data engineering
|
Designing, building, operationalising, securing and monitoring data pipelines and data stores.
|
DENG
|
Skill
|
|
|
Data management
|
Developing and implementing plans, policies, and practices that control, protect and optimise the value and governance of data assets.
|
DATM
|
Skill
|
|
|
Data modelling and design
|
Developing models and diagrams to represent and communicate data requirements and data assets.
|
DTAN
|
Skill
|
|
|
Data science
|
Applying mathematics, statistics, data mining and predictive modelling techniques to gain insights, predict behaviours and generate value from data.
|
DATS
|
Skill
|
|
|
Data visualisation
|
Facilitating understanding of data by displaying concepts, ideas, and facts using graphical representations.
|
VISL
|
Skill
|
|
|
Database administration
|
Installing, configuring, monitoring, maintaining databases and data stores, ensuring performance and security while adapting to evolving technologies.
|
DBAD
|
Skill
|
|
|
Database design
|
Specifying, designing and maintaining mechanisms for storing and accessing data.
|
DBDS
|
Skill
|
|
|
Decision making
|
Using critical thinking to evaluate information, assess risks, and select the best course of action.
|
|
Generic Attribute
|
|
|
Delivery management [prototype]
|
Ensuring successful delivery of new or updated products and services through effective leadership and collaboration within defined delivery cycles.
|
DEMG
|
Skill
|
|
|
Demand management
|
Analysing and proactively managing business demand for new services or modifications to existing service features or volumes.
|
DEMM
|
Skill
|
|
|
Deployment
|
Transitioning software from development to live usage, managing risks and ensuring it works as intended.
|
DEPL
|
Skill
|
|
|
Digital forensics
|
Recovering and investigating material found in digital devices.
|
DGFS
|
Skill
|
|
|
Digital mindset
|
Adapting to and leveraging digital tools and technologies effectively.
|
|
Generic Attribute
|
|
|
Emerging technology monitoring
|
Identifying and assessing new and emerging technologies, products, services, methods and techniques.
|
EMRG
|
Skill
|
|
|
Employee experience
|
Enhancing employee engagement and ways of working, empowering employees and supporting their health and wellbeing.
|
EEXP
|
Skill
|
|
|
Enterprise and business architecture
|
Aligning an organisation's technology strategy with its business mission, strategy, and processes and documenting this using architectural models.
|
STPL
|
Skill
|
|
|
Facilities management
|
Planning, designing and managing the buildings, space and facilities which, collectively, make up the IT estate.
|
DCMA
|
Skill
|
|
|
Feasibility assessment
|
Defining, evaluating and describing business change options for financial, technical and business feasibility, and strategic alignment.
|
FEAS
|
Skill
|
|
|
Financial analysis [prototype]
|
Conducting in-depth analysis of financial data to derive insights and support decision-making.
|
FIAN
|
Skill
|
|
|
Financial management
|
Managing the effective use and control of financial resources to support business strategies, compliance, and risk mitigation.
|
FMIT
|
Skill
|
|
|
Formal research
|
Systematically creating new knowledge by data gathering, innovation, experimentation, evaluation and dissemination.
|
RSCH
|
Skill
|
|
|
Functional testing
|
Investigating products, systems and services to assess behaviour and whether this meets specified or unspecified functional requirements and characteristics.
|
TEST
|
Skill
|
|
|
Governance
|
Defining and operating a framework for making decisions, managing stakeholder relationships, and identifying legitimate authority.
|
GOVN
|
Skill
|
|
|
Hardware design
|
Specifying and designing hardware systems and components to meet defined requirements by following agreed design principles and standards.
|
HWDE
|
Skill
|
|
|
High-performance computing
|
Using advanced computer systems and special programming techniques to solve complex computational problems.
|
HPCC
|
Skill
|
|
|
Identity and access management
|
Manages identity verification and access permissions within organizational systems and environments.
|
IAMT
|
Skill
|
|
|
Incident management
|
Coordinating responses to incident reports, minimising negative impacts and restoring service as quickly as possible.
|
USUP
|
Skill
|
|
|
Influence
|
The reach and impact of your decisions and actions, both within and outside the organization.
|
|
Generic Attribute
|
|
|
Information and data compliance
|
Implementing and promoting compliance with information and data management legislation.
|
PEDP
|
Skill
|
|
|
Information assurance
|
Protecting against and managing risks related to the use, storage and transmission of data and information systems.
|
INAS
|
Skill
|
|
|
Information management
|
Enabling the effective management and use of information assets.
|
IRMG
|
Skill
|
|
|
Information security
|
Defining and operating a framework of security controls and security management strategies.
|
SCTY
|
Skill
|
|
|
Information systems coordination
|
Coordinating information and technology strategies where the adoption of a common approach would benefit the organisation.
|
ISCO
|
Skill
|
|
|
Infrastructure design [prototype]
|
Designing and planning IT infrastructure systems to meet business requirements, ensuring scalability, reliability, security, and alignment with strategic objectives.
|
IFDN
|
Skill
|
|
|
Innovation
|
Identifying, prioritising, incubating and exploiting opportunities provided by information, communication and digital technologies.
|
INOV
|
Skill
|
|
|
Investment appraisal
|
Assessing the attractiveness of possible investments or projects.
|
INVA
|
Skill
|
|
|
IT infrastructure operations
|
Provisioning, deploying, configuring, operating, and optimising technology infrastructure across physical, virtual, and cloud-based environments.
|
ITOP
|
Skill
|
|
|
Job analysis and design [prototype]
|
Planning, analysing, and designing job roles and structures to align with organisational goals and culture.
|
JADN
|
Skill
|
|
|
Knowledge
|
The depth and breadth of understanding required to perform role-specific tasks and activities effectively.
|
|
Generic Attribute
|
|
|
Knowledge management
|
Managing vital knowledge to create value for the organisation.
|
KNOW
|
Skill
|
|
|
Leadership
|
Guiding and influencing others, aligning actions with strategic objectives to drive positive change and team development.
|
|
Generic Attribute
|
|
|
Learning and development management
|
Delivering management, advisory and administrative services to support the development of knowledge, skills and competencies.
|
ETMG
|
Skill
|
|
|
Learning and professional development
|
Acquiring and applying new knowledge to enhance skills and drive personal and organisational growth.
|
|
Generic Attribute
|
|
|
Learning delivery
|
Transferring knowledge, developing skills and changing behaviours using a range of techniques, resources and media.
|
ETDL
|
Skill
|
|
|
Learning design and development
|
Designing and developing resources to transfer knowledge, develop skills and change behaviours.
|
TMCR
|
Skill
|
|
|
Machine learning
|
Developing systems that learn from data and experience, with the capability to improve performance over time.
|
MLNG
|
Skill
|
|
|
Market research
|
Gathering, analysing, and interpreting data about markets, customers, and competitors to inform business decisions and strategies.
|
MRCH
|
Skill
|
|
|
Marketing campaign management
|
Executing, monitoring, and optimising marketing campaigns across various channels to engage target audiences and achieve desired outcomes.
|
MKCM
|
Skill
|
|
|
Marketing management
|
Developing, implementing, and managing marketing strategies and plans to achieve organisational objectives and optimise marketing effectiveness.
|
MKTG
|
Skill
|
|
|
Measurement
|
Developing and operating a measurement capability to support agreed organisational information needs.
|
MEAS
|
Skill
|
|
|
Methods and tools
|
Ensuring methods and tools are adopted and used effectively throughout the organisation.
|
METL
|
Skill
|
|
|
Network design
|
Designing communication networks to support strategic and operational requirements and producing network strategies, architectures, policies and related documentation.
|
NTDS
|
Skill
|
|
|
Network support
|
Providing maintenance and support services for communications networks.
|
NTAS
|
Skill
|
|
|
Non-functional testing
|
Investigating products, systems and services to assess behaviour and whether this meets specified or unspecified non-functional requirements and characteristics
|
NFTS
|
Skill
|
|
|
Numerical analysis
|
Creating, analysing, implementing, testing and improving algorithms for numerically solving mathematical problems.
|
NUAN
|
Skill
|
|
|
Organisation design and implementation
|
Planning, designing and implementing an integrated organisation structure and culture.
|
ORDI
|
Skill
|
|
|
Organisational capability development
|
Providing leadership, advice and implementation support to assess organisational capabilities and to identify, prioritise and implement improvements.
|
OCDV
|
Skill
|
|
|
Organisational change enablement [prototype]
|
Facilitates cultural and behavioural change by enabling individuals and teams to embed new ways of working and adapt to changes.
|
OCEN
|
Skill
|
|
|
Organisational change management
|
Planning, designing and implementing activities to transition the organisation and people to the required future state.
|
CIPM
|
Skill
|
|
|
Organisational facilitation
|
Supporting workgroups to implement principles and practices for effective teamwork across organisational boundaries and professional specialisms.
|
OFCL
|
Skill
|
|
|
Penetration testing
|
Testing the effectiveness of security controls by emulating the tools and techniques of likely attackers.
|
PENT
|
Skill
|
|
|
Performance management
|
Improving organisational performance by developing the performance of individuals and workgroups to meet agreed objectives with measurable results.
|
PEMT
|
Skill
|
|
|
Planning
|
Taking an organised and systematic approach to arranging tasks and resources to meet objectives.
|
|
Generic Attribute
|
|
|
Portfolio management
|
Developing and applying a management framework to define and deliver a portfolio of programmes, projects and/or ongoing services.
|
POMG
|
Skill
|
|
|
Portfolio, programme and project support
|
Providing support and guidance on portfolio, programme and project management processes, procedures, tools and techniques.
|
PROF
|
Skill
|
|
|
Problem management
|
Managing the life cycle of all problems that have occurred or could occur in delivering a service.
|
PBMG
|
Skill
|
|
|
Problem solving
|
Analysing and addressing challenges, applying logical methods to develop and implement effective solutions.
|
|
Generic Attribute
|
|
|
Process testing
|
Investigating software and systems implementations to validate and verify that they meet business needs.
|
PRTS
|
Skill
|
|
|
Product management
|
Managing and developing products or services through their full life cycle from inception, growth, maturity, decline to retirement.
|
PROD
|
Skill
|
|
|
Professional development
|
Facilitating the professional development of individuals in line with their career goals and organisational requirements.
|
PDSV
|
Skill
|
|
|
Programme management
|
Identifying, planning and coordinating a set of related projects and activities in support of specific business strategies and objectives.
|
PGMG
|
Skill
|
|
|
Programming/software development
|
Developing software components to deliver value to stakeholders.
|
PROG
|
Skill
|
|
|
Project management
|
Delivering agreed outcomes from projects using appropriate management techniques, collaboration, leadership and governance.
|
PRMG
|
Skill
|
|
|
Quality assurance
|
Assuring, through ongoing and periodic assessments and reviews, that the organisation’s quality objectives are being met.
|
QUAS
|
Skill
|
|
|
Quality management
|
Defining and operating a management framework of processes and working practices to deliver the organisation's quality objectives.
|
QUMG
|
Skill
|
|
|
Radio frequency engineering
|
Designing, installing and maintaining radio frequency based devices and software.
|
RFEN
|
Skill
|
|
|
Real-time/embedded systems development
|
Designing and developing reliable real-time software typically within embedded systems.
|
RESD
|
Skill
|
|
|
Records management
|
Planning, implementing and managing the full life cycle of organisational records.
|
RMGT
|
Skill
|
|
|
Release management
|
Managing the release of new and updated services into production, ensuring alignment with business objectives and compliance standards.
|
RELM
|
Skill
|
|
|
Requirements definition and management
|
Managing requirements through the entire delivery and operational life cycle.
|
REQM
|
Skill
|
|
|
Resourcing
|
Acquiring, deploying and onboarding resources.
|
RESC
|
Skill
|
|
|
Risk management
|
Planning and implementing organisation-wide processes and procedures for the management of risk to the success or integrity of the enterprise.
|
BURM
|
Skill
|
|
|
Safety assessment
|
Assessing safety-related software and hardware systems to determine compliance with standards and required levels of safety integrity.
|
SFAS
|
Skill
|
|
|
Safety engineering
|
Applying appropriate methods to assure safety during all life cycle phases of safety-related systems developments.
|
SFEN
|
Skill
|
|
|
Sales support
|
Providing advice and support to the sales force, customers and sales partners.
|
SSUP
|
Skill
|
|
|
Scientific modelling
|
Applying computer simulation and other forms of computation to solve real-world problems in scientific disciplines.
|
SCMO
|
Skill
|
|
|
Security operations
|
Manages and administers security measures, leveraging tools and intelligence to protect assets, ensuring compliance and operational integrity.
|
SCAD
|
Skill
|
|
|
Security, privacy and ethics
|
Ensuring the protection of sensitive information, uphold privacy of data and individuals, and promotes ethical conduct within and outside the organisation.
|
|
Generic Attribute
|
|
|
Selling
|
Finding prospective customers and working with them to identify needs, influence purchase decisions and enhance future business opportunities.
|
SALE
|
Skill
|
|
|
Service acceptance
|
Managing the process to obtain formal confirmation that service acceptance criteria have been met.
|
SEAC
|
Skill
|
|
|
Service catalogue management
|
Providing a source of consistent information about available services and products to customers and users.
|
SCMG
|
Skill
|
|
|
Service level management
|
Agreeing targets for service levels and assessing, monitoring, and managing the delivery of services against the targets.
|
SLMO
|
Skill
|
|
|
Software configuration
|
Designing and deploying software product configurations into software environments or platforms.
|
PORT
|
Skill
|
|
|
Software design
|
Specifying, architecting and designing software to meet defined requirements by following agreed standards and principles.
|
SWDN
|
Skill
|
|
|
Solution architecture
|
Developing and communicating a multi-dimensional solution architecture to deliver agreed business outcomes.
|
ARCH
|
Skill
|
|
|
Sourcing
|
Managing, or providing advice on, the procurement or commissioning of products and services.
|
SORC
|
Skill
|
|
|
Specialist advice
|
Providing authoritative, professional advice and direction in a specialist area.
|
TECH
|
Skill
|
|
|
Stakeholder relationship management
|
Influencing stakeholder attitudes, decisions, and actions for mutual benefit.
|
RLMT
|
Skill
|
|
|
Storage management
|
Provisioning, configuring, and optimising on-premises and cloud-based storage solutions, ensuring data availability, security, and alignment with business objectives.
|
STMG
|
Skill
|
|
|
Strategic planning
|
Creating and maintaining organisational-level strategies to align overall business plans, actions, and resources with high-level business objectives.
|
ITSP
|
Skill
|
|
|
Subject formation
|
Specifying, designing and developing curricula within a structured and systematic education environment.
|
SUBF
|
Skill
|
|
|
Supplier management
|
Aligning the organisation’s supplier performance objectives and activities with sourcing strategies and plans, balancing costs, efficiencies and service quality.
|
SUPP
|
Skill
|
|
|
Sustainability
|
Providing advice, assistance and leadership to enable the organisation to minimise negative environmental impact.
|
SUST
|
Skill
|
|
|
System software administration
|
Installing, managing, and maintaining operating systems, data management, office automation, and utility software across various infrastructure environments.
|
SYSP
|
Skill
|
|
|
Systems and software life cycle engineering
|
Establishing and deploying an environment for developing, continually improving, and securely operating software and systems products and services.
|
SLEN
|
Skill
|
|
|
Systems design
|
Designing systems to meet specified requirements and agreed systems architectures.
|
DESN
|
Skill
|
|
|
Systems development management
|
Planning, estimating and executing systems development work to time, budget and quality targets.
|
DLMG
|
Skill
|
|
|
Systems installation and removal
|
Installing and testing, or decommissioning and removing, systems or system components.
|
HSIN
|
Skill
|
|
|
Systems integration and build
|
Planning, implementing and controlling activities to integrate system elements, subsystems and interfaces to create operational systems, products or services.
|
SINT
|
Skill
|
|
|
Teaching
|
Delivering and assessing curricula in a structured and systematic education environment.
|
TEAC
|
Skill
|
|
|
Technology service management
|
Managing the provision of technology-based services to meet defined organisational needs.
|
ITMG
|
Skill
|
|
|
Threat intelligence
|
Developing and sharing actionable insights on current and potential security threats to the success or integrity of an organisation.
|
THIN
|
Skill
|
|
|
User experience analysis
|
Understanding the context of use for systems, products and services and specifying user experience requirements and design goals.
|
UNAN
|
Skill
|
|
|
User experience design
|
Producing design concepts and prototypes for user interactions with and experiences of a product, system or service.
|
HCEV
|
Skill
|
|
|
User experience evaluation
|
Validating systems, products or services against user experience goals, metrics and targets.
|
USEV
|
Skill
|
|
|
User research
|
Identifying users' behaviours, needs and motivations using observational research methods.
|
URCH
|
Skill
|
|
|
Vulnerability assessment
|
Identifying and classifying security vulnerabilities in networks, systems and applications and mitigating or eliminating their impact.
|
VUAS
|
Skill
|
|
|
Vulnerability research
|
Conducting applied research to discover, evaluate and mitigate new or unknown security vulnerabilities and weaknesses.
|
VURE
|
Skill
|
|
|
Workforce planning
|
Strategically projecting the demand for people and skills and proactively planning the workforce supply to meet organisational needs.
|
WFPL
|
Skill
|
|
