The global skills and competency framework for the digital world

Adaptability and resilience

Embracing and driving change across personal, team, and organisational levels to effectively navigate and thrive in dynamic environments.

Initially, it’s about being open to change and learning new ways of working. As people progress in their careers, they move from just adapting themselves to helping others adapt, leading teams through changes, and eventually shaping the whole organisation to be more adaptable and resilient. It is not only about handling change personally but also to encouraging a culture where everyone is ready to adjust and bounce back from challenges.

Level 1 - Follow

  • Accepts change and is open to new ways of working.

Level 2 - Assist

  • Adjusts to different team dynamics and work requirements. Participates in team adaptation processes.

Level 3 - Apply

  • Adapts and is responsive to change and shows initiative in adopting new methods or technologies.

Level 4 - Enable

  • Enables others to adapt and change in response to challenges and changes in the work environment.

Level 5 - Ensure, advise

  • Leads adaptations to changing business environments. Guides teams through transitions, maintaining focus on organisational objectives.

Level 6 - Initiate, influence

  • Drives organisational adaptability by initiating and leading significant changes. Influences change management strategies at an organisational level.

Level 7 - Set strategy, inspire, mobilise

  • Champions organisational agility and resilience. Embeds adaptability into organisational culture and strategic planning.