Digital mindset DIGI
Embracing and effectively using digital tools and technologies to enhance performance and productivity.
Guidance notes
Having a digital mindset in SFIA represents a progression from basic digital literacy to driving organisational digital strategy. It involves:
- understanding and applying digital technologies
- adapting to rapidly evolving digital landscapes
- using digital tools, AI and data to enhance work processes
- driving digital innovation and transformation
- understanding the implications of emerging technologies, including AI, and their potential to drive organisational change
- ensuring digital governance and compliance.
An effective digital mindset encompasses continuous learning, adaptability and the ability to see how digital technologies can transform business models and strategies. It also involves understanding the implications of emerging technologies and their potential to drive organisational change.
As professionals advance, their digital mindset evolves from simply using digital tools to shaping and leading organisational digital strategies. Early in their careers, they focus on applying digital skills to their roles, but as they progress, they begin driving innovation and using emerging technologies to transform work processes. At higher levels, professionals are responsible for leading digital transformation, ensuring compliance with digital governance, and embedding a digital culture across the organisation.
Level 1 - Follow
- Has basic digital skills to learn and use applications, processes and tools for their role.
Level 2 - Assist
- Has sufficient digital skills for their role; understands and uses appropriate methods, tools, applications and processes.
Level 3 - Apply
- Explores and applies relevant digital tools and skills for their role.
- Understands and effectively applies appropriate methods, tools, applications and processes.
Level 4 - Enable
- Maximises the capabilities of applications for their role and evaluates and supports the use of new technologies and digital tools.
- Selects appropriately from, and assesses the impact of change to applicable standards, methods, tools, applications and processes relevant to own specialism.
Level 5 - Ensure, advise
- Recognises and evaluates the organisational impact of new technologies and digital services.
- Implements new and effective practices.
- Advises on available standards, methods, tools, applications and processes relevant to group specialism(s) and can make appropriate choices from alternatives.
Level 6 - Initiate, influence
- Leads the enhancement of the organisation’s digital capabilities.
- Identifies and endorses opportunities to adopt new technologies and digital services.
- Leads digital governance and compliance with relevant legislation and the need for products and services.
Level 7 - Set strategy, inspire, mobilise
- Leads the development of the organisation’s digital culture and the transformational vision.
- Advances capability and/or exploitation of technology within one or more organisations through a deep understanding of the industry and the implications of emerging technologies.
- Accountable for assessing how laws and regulations impact organisational objectives and its use of digital, data and technology capabilities.