Problem-solving PROB
Analysing challenges, applying logical methods and developing effective solutions to overcome obstacles.
Guidance notes
Problem solving in SFIA represents a progression from addressing routine issues to managing strategic challenges. It involves:
- recognising and understanding problems
- analysing potential solutions
- implementing effective resolutions
- evaluating outcomes and learning from experiences
- anticipating and addressing potential issues proactively
- aligning problem solving with organisational objectives.
Effective problem solving encompasses analytical thinking, creativity and the ability to make informed decisions. It also involves collaboration with experts from various disciplines, particularly at senior levels.
As professionals advance, their problem-solving responsibilities grow from resolving routine issues to tackling complex, strategic challenges. Initially, they focus on methodical approaches to everyday problems, but over time, they develop the capacity to anticipate issues, evaluate a range of solutions, and address challenges that impact broader organisational objectives. At higher levels, professionals lead problem-solving efforts, ensuring that complex challenges are managed in alignment with long-term goals.
Level 1 - Follow
- Works towards understanding the issue and seeks assistance in resolving unexpected problems.
Level 2 - Assist
- Investigates and resolves routine issues.
Level 3 - Apply
- Applies a methodical approach to investigate and evaluate options to resolve routine and moderately complex issues.
Level 4 - Enable
- Investigates the cause and impact, evaluates options and resolves a broad range of complex issues.
Level 5 - Ensure, advise
- Investigates complex issues to identify the root causes and impacts, assesses a range of solutions, and makes informed decisions on the best course of action, often in collaboration with other experts.
Level 6 - Initiate, influence
- Anticipates and leads in addressing problems and opportunities that may impact organisational objectives, establishing a strategic approach and allocating resources.
Level 7 - Set strategy, inspire, mobilise
- Manages inter-relationships between impacted parties and strategic imperatives, recognising the broader business context and drawing accurate conclusions when resolving problems.