The global skills and competency framework for the digital world

Problem solving PROB

Analysing and addressing challenges, applying logical methods to develop and implement effective solutions.

SFIA 9 is in development

  • SFIA 9 planned for publication October 2024
  • This is subject to change before publication.

Guidance notes

Problem solving in SFIA represents a progression from addressing routine issues to managing strategic challenges. It involves:

  • recognising and understanding problems
  • analysing potential solutions
  • implementing effective resolutions
  • evaluating outcomes and learning from experiences
  • anticipating and addressing potential issues proactively
  • aligning problem solving with organisational objectives.

Effective problem solving encompasses analytical thinking, creativity and the ability to make informed decisions. It also involves collaboration with experts from various disciplines, particularly at senior levels. As professionals advance, their problem solving skills increasingly shape organisational resilience and adaptability in the face of complex challenges.

Level 1 - Follow

  • Works towards understanding the issue and seeks assistance in resolving unexpected problems.  

Level 2 - Assist

  • Investigates and resolves routine issues.

Level 3 - Apply

  • Applies a methodical approach to investigate and evaluate options to resolve routine and moderately complex issues. 

Level 4 - Enable

  • Investigates the cause and impact, evaluates options and resolves a broad range of complex issues. 

Level 5 - Ensure, advise

  • Investigates complex issues to identify the root causes and impacts, assesses a range of solutions, and makes informed decisions on the best course of action, often in collaboration with other experts. 

Level 6 - Initiate, influence

  • Anticipates and leads in addressing problems and opportunities that may impact organisational objectives, establishing a strategic approach and allocating resources. 

Level 7 - Set strategy, inspire, mobilise

  • Manages inter-relationships between impacted parties and strategic imperatives, recognising the broader business context and drawing accurate conclusions when resolving problems.