The global skills and competency framework for the digital world

Levels of responsibility: Level 2 - Assist

Essence of the level: Provides assistance to others, works under routine supervision, and uses their discretion to address routine problems. Actively learns through training and on-the-job experiences.

SFIA 9 is in development

  • SFIA 9 beta due in early July 2024
  • SFIA 9 planned for publication October 2024

This is a prototype for SFIA 9. It is subject to change before publication.

Guidance notes


The SFIA Levels are levels of responsibility. As they progress, the levels describe increasing impact, responsibility and accountability in the workplace.

  • the generic attributes of autonomy, influence and complexity indicate the level of responsibility
  • the business skills/behavioural factors describe the behaviours required to be effective at the level of responsibility
  • the knowledge attributes describe what you need to know to meet your level of responsibility.

Understanding these attributes will guide you in getting the most out of SFIA and are also critical to understanding and applying the levels described in the SFIA skill descriptions.


Works under routine direction. Receives instructions and guidance, has work regularly reviewed.


May contribute to team discussions with immediate team members. Works alongside team members, contributing to team decisions. May interact with people outside their team, including internal colleagues and external contacts.


Performs a range of work activities in varied environments.


Has knowledge of common workplace tasks and practices to support team activities under guidance

Business skills / Behavioural factors

Decision making

  • Uses limited discretion in resolving issues or enquiries.
  • Decides when to seek guidance in unexpected situations. 

  • Plans own work within short time horizons in an organised way. 

  • Aware of the need to collaborate with their team and considers user/customer needs. 
Problem solving

  • Investigates and resolves routine issues.

  • May apply creative thinking and suggest new ways to approach a task.

  • Communicates familiar information with immediate team and stakeholders directly related to their role. Listens to gain understanding and asks relevant questions to clarify or seek further information. 

  • Takes ownership to develop their work experience. 
Adaptability and resilience

  • Adjusts to different team dynamics and work requirements. Participates in team adaptation processes.
Learning and professional development

  • Absorbs and applies new information to tasks. Recognises personal skills and knowledge gaps and seeks learning opportunities to address them. 
Digital mindset

  • Has sufficient digital skills for their role; understands and uses appropriate methods, tools, applications and processes. 
Security, privacy and ethics

  • Has a good understanding of their role and the organisation’s rules and expectations.