Facilities management DCMA

(unchanged)

Planning, designing and managing the buildings, space and facilities which, collectively, make up the IT estate.

SFIA 9 is in development

SFIA 9 beta due in early July 2024
SFIA 9 planned for publication October 2024

This is a prototype for SFIA 9. It is subject to change before publication.

Moving to SFIA 9

New level 2 added to support entry-level roles
SFIA 8 skill descriptions will remain available for you to use
Previous SFIA assessments are not impacted by this change

Guidance notes

(new)

Activities may include, but are not limited to:

using data centre management tools
provisioning and managing the physical environment, including power, space, and cooling
adhering to established safety, security and quality standards
monitoring the environment and providing statistics on energy usage
controlling physical access
adhering to mandatory policies and regulations concerning health and safety at work.

Understanding the responsibility levels of this skill

Where lower levels are not defined...

Specific tasks and responsibilities are not defined because the skill requires a higher level of autonomy, influence, and complexity in decision-making than is typically expected at these levels. You can use the essence statements to understand the generic responsibilities associated with these levels.

Where higher levels are not defined...

Responsibilities and accountabilities are not defined because these higher levels involve strategic leadership and broader organisational influence that goes beyond the scope of this specific skill. See the essence statements.

Developing skills and demonstrating responsibilities related to this skill

The defined levels show the incremental progression in skills and reponsibilities.

Where lower levels are not defined...

You can develop your knowledge and support others who do have responsibility in this area by:

Learning key concepts and principles related to this skill and its impact on your role
Performing related skills (see the related SFIA skills)
Supporting others with tasks (generic examples are provided by the essence statements for each level)

Where higher levels are not defined...

You can progress by developing related skills which are better suited to higher levels of organisational leadership.

Levels

Defined at these levels:

Click to learn why SFIA skills are not defined at all 7 levels.

Show/hide extra descriptions and levels.

Level 1

Level 1 - Follow: Essence of the level: Performs routine tasks under close supervision, follows instructions, and requires guidance to complete their work. Learns and applies basic skills and knowledge.

Facilities management: Level 2

Level 2 - Assist: Essence of the level: Provides assistance to others, works under routine supervision, and uses their discretion to address routine problems. Actively learns through training and on-the-job experiences.

(new)

Assists with the tasks related to granting, monitoring and reporting on physical access controls under routine supervision.

Follows established procedures and guidelines to support the maintenance of the physical environment.

Helps create and maintain documentation.

Facilities management: Level 3

Level 3 - Apply: Essence of the level: Performs varied tasks, sometimes complex and non-routine, using standard methods and procedures. Works under general direction, exercises discretion, and manages own work within deadlines. Proactively enhances skills and impact in the workplace.

(new)

Monitors compliance against agreed processes and investigates, assesses and resolves incidents of non-compliance, escalating where necessary.

Grants users required physical accesses and monitors and reports on overall access control.

Facilities management: Level 4

Level 4 - Enable: Essence of the level: Performs diverse complex activities, supports and supervises others, works autonomously under general direction, and contributes expertise to deliver team objectives.

(new)

Uses data centre management tools to produce management information on power, cooling and space and investigate issues where necessary.

Carries out routine audit and checks to ensure adherence to policies and procedures.

Facilitates the implementation of mandatory electrical safety testing.

Facilities management: Level 5

Level 5 - Ensure, advise: Essence of the level: Provides authoritative guidance in their field and works under broad direction. Accountable for achieving workgroup objectives and managing work from analysis to execution and evaluation.

(new)

Develops and maintains the standards, processes and documentation for data centres.

Optimises efficiency in the population of data centre space. Ensures adherence to all relevant policies and processes.

Uses data centre management tools to plan, record and manage installed infrastructure, power, space and cooling capabilities.

Monitors usage and actions to meet sustainability targets.

Facilities management: Level 6

Level 6 - Initiate, influence: Essence of the level: Has significant organisational influence, makes high-level decisions, shapes policies, demonstrates leadership, fosters organizational collaboration, and accepts accountability in key areas.

(new)

Sets the organisational policy for managing the IT estate and ensures that policy reflects best practice.

Develops strategies to ensure future requirements for data centre space can be forecast and fulfilled.

Takes overall responsibility for adherence to health & safety regulations and electrical safety policy.

Seeks out and ensures use of industry best practice to ensure future plans are aligned to meet corporate sustainability targets.

Level 7

Level 7 - Set strategy, inspire, mobilise: Essence of the level: Operates at the highest organisational level, determines overall organisational vision and strategy, and assumes accountability for overall success.

New level