The global skills and competency framework for the digital world

Facilities management DCMA

Planning, designing and managing the buildings, space and facilities which, collectively, make up the IT estate.

Revision notes

Updates for SFIA 9

  • Theme(s) influencing the updates for this skill: Making SFIA easier to consume (enhance readability/guidance/descriptions), Making SFIA easier to consume (new levels).
  • New level 2 added to support entry-level roles.
  • Readability improvements have been made to levels 3 and 6.
  • You can move to SFIA 9 when you are ready - SFIA 8 skill descriptions will still be available to use.
  • Previous SFIA assessments or skills mapping are not impacted by this change.

Guidance notes

Activities may include, but are not limited to:

  • implementing and overseeing data centre management tools
  • provisioning and managing the physical environment, including power, space and cooling
  • ensuring adherence to established safety, security and quality standards
  • ensuring compliance with mandatory health and safety regulations in the workplace
  • developing and enforcing electrical safety policies
  • developing and enforcing physical access control policies
  • analysing environmental data and energy usage statistics to inform decision-making
  • formulating sustainability strategies for it infrastructure
  • evaluating and integrating emerging good practices in data centre management

Understanding the responsibility levels of this skill

Where lower levels are not defined...
  • Specific tasks and responsibilities are not defined because the skill requires a higher level of autonomy, influence, and complexity in decision-making than is typically expected at these levels. You can use the essence statements to understand the generic responsibilities associated with these levels.
Where higher levels are not defined...
  • Responsibilities and accountabilities are not defined because these higher levels involve strategic leadership and broader organisational influence that goes beyond the scope of this specific skill. See the essence statements.

Developing skills and demonstrating responsibilities related to this skill

The defined levels show the incremental progression in skills and responsibilities.

Where lower levels are not defined...

You can develop your knowledge and support others who do have responsibility in this area by:

  • Learning key concepts and principles related to this skill and its impact on your role
  • Performing related skills (see the related SFIA skills)
  • Supporting others who are performing higher level tasks and activities
Where higher levels are not defined...
  • You can progress by developing related skills which are better suited to higher levels of organisational leadership.

Show/hide extra descriptions and levels.

Levels of responsibility for this skill

2 3 4 5 6

Facilities management: Level 2

Level 2 - Assist: Essence of the level: Provides assistance to others, works under routine supervision, and uses their discretion to address routine problems. Actively learns through training and on-the-job experiences.

Assists with the tasks related to granting, monitoring and reporting on physical access controls under routine supervision.

Follows established procedures and guidelines to support the maintenance of the physical environment.

Helps create and maintain documentation.

Facilities management: Level 3

Level 3 - Apply: Essence of the level: Performs varied tasks, sometimes complex and non-routine, using standard methods and procedures. Works under general direction, exercises discretion, and manages own work within deadlines. Proactively enhances skills and impact in the workplace.

Monitors compliance against agreed processes and investigates, assesses and resolves incidents of non-compliance, escalating where necessary.

Processes physical access requests, monitors access control systems and reports on access-related activities.

Facilities management: Level 4

Level 4 - Enable: Essence of the level: Performs diverse complex activities, supports and guides others, delegates tasks when appropriate, works autonomously under general direction, and contributes expertise to deliver team objectives.

Uses data centre management tools to produce management information on power, cooling and space and investigate issues where necessary.

Carries out routine audit and checks to ensure adherence to policies and procedures.

Facilitates the implementation of mandatory electrical safety testing.

Facilities management: Level 5

Level 5 - Ensure, advise: Essence of the level: Provides authoritative guidance in their field and works under broad direction. Accountable for delivering significant work outcomes, from analysis through execution to evaluation.

Develops and maintains the standards, processes and documentation for data centres.

Optimises efficiency in the population of data centre space. Ensures adherence to all relevant policies and processes.

Uses data centre management tools to plan, record and manage installed infrastructure, power, space and cooling capabilities.

Monitors usage and actions to meet sustainability targets.

Facilities management: Level 6

Level 6 - Initiate, influence: Essence of the level: Has significant organisational influence, makes high-level decisions, shapes policies, demonstrates leadership, promotes organisational collaboration, and accepts accountability in key areas.

Sets organisational policies for managing the IT estate, ensuring alignment with recognised industry practices.

Develops strategies to forecast and fulfil future data centre space requirements.

Takes overall responsibility for adherence to health and safety regulations and electrical safety policies.

Identifies and implements recognised industry practices to align future plans with corporate sustainability targets.

Keywords
New level