Availability management AVMT
(modified)
Ensuring services deliver agreed levels of availability to meet the current and future needs of the business.
SFIA 9 is in development
- SFIA 9 planned for publication October 2024.
- The content of this skill may change before publication.
Guidance notes
(modified)
Activities may include, but are not limited to:
- defining and agreeing availability targets
- disaster recovery planning and testing
- ensuring services can collect data required to measure availability
- monitoring, analysing and reporting on service availability
- implementing availability management practices, including those for cloud-based services
- maintaining and improving the availability of services
- controlling and managing service availability to deliver agreed levels of availability in a cost-effective manner.
Understanding the responsibility levels of this skill
Where lower levels are not defined...
- Specific tasks and responsibilities are not defined because the skill requires a higher level of autonomy, influence, and complexity in decision-making than is typically expected at these levels. You can use the essence statements to understand the generic responsibilities associated with these levels.
Where higher levels are not defined...
- Responsibilities and accountabilities are not defined because these higher levels involve strategic leadership and broader organisational influence that goes beyond the scope of this specific skill. See the essence statements.
Developing skills and demonstrating responsibilities related to this skill
The defined levels show the incremental progression in skills and responsibilities.
Where lower levels are not defined...
You can develop your knowledge and support others who do have responsibility in this area by:
- Learning key concepts and principles related to this skill and its impact on your role
- Performing related skills (see the related SFIA skills)
- Supporting others who are performing higher level tasks and activities
Where higher levels are not defined...
- You can progress by developing related skills which are better suited to higher levels of organisational leadership.
Click to learn why SFIA skills are not defined at all 7 levels.
Show/hide extra descriptions and levels.
3 | 4 | 5 | 6 |
Levels of responsibility for this skill
Level 1
Level 2
Availability management: Level 3
(new)
Performs defined availability management tasks, such as routine monitoring and data collection.
Tests disaster recovery procedures under direction and contributes to the documentation of recovery plans.
Assists with the operation of availability management tools and processes.
Monitors service components to ensure they meet agreed performance standards and reports any deviations.
Availability management: Level 4
(modified)
Analyses service and component availability, reliability, maintainability and serviceability.
Contributes to the availability management process and its operation.
Monitors and maintains services and components to ensure ongoing compliance with agreed performance targets and service levels.
Implements disaster recovery arrangements and documents recovery procedures. Conducts testing of recovery procedures.
Availability management: Level 5
(unchanged)
Provides advice and guidance on the planning, design and improvement of service and component availability.
Investigates all breaches of availability targets and service non-availability and initiates remedial activities.
Develops plans for disaster recovery together with supporting processes.
Manages the testing of disaster recovery plans.
Availability management: Level 6
(unchanged)
Sets policy and develops strategies, plans and processes to ensure services deliver agreed levels of availability.
Develops and implements new availability tools and techniques.