The global skills and competency framework for the digital world

Delivery management [prototype] DEMG


Ensuring successful delivery of new or updated products and services through effective leadership and collaboration within defined delivery cycles.

SFIA 9 is in development

  • SFIA 9 beta due in early July 2024
  • SFIA 9 planned for publication October 2024

This is a prototype for SFIA 9. It is subject to change before publication.

Disclaimer - prototypes/new skills may be substantially modified prior to launch or may never be released.

Guidance notes


Activities may include, but are not limited to:

  • selecting and tailoring delivery approaches and guiding teams in their use
  • establishing and managing collaborative delivery teams
  • maintaining delivery momentum through effective processes
  • conducting reviews and facilitating continuous improvement 
  • communicating with technical and non-technical stakeholders 
  • using visual techniques for tracking and reporting progress 
  • managing and prioritising work items
  • planning deliveries, coordinating with stakeholders to align deliverables and milestones
  • applying change control and risk management processes
  • ensuring delivery teams have the resources and skills they need and empowering them to deliver
  • monitoring and managing quality and performance
  • ensuring closure and transition of delivered products/services. 

Understanding the responsibility levels of this skill

Where lower levels are not defined...

  • Specific tasks and responsibilities are not defined because the skill requires a higher level of autonomy, influence, and complexity in decision-making than is typically expected at these levels. You can use the essence statements to understand the generic responsibilities associated with these levels.

Where higher levels are not defined...

  • Responsibilities and accountabilities are not defined because these higher levels involve strategic leadership and broader organisational influence that goes beyond the scope of this specific skill. See the essence statements.

Developing skills and demonstrating responsibilities related to this skill

The defined levels show the incremental progression in skills and reponsibilities.

Where lower levels are not defined...

You can develop your knowledge and support others who do have responsibility in this area by:

  • Learning key concepts and principles related to this skill and its impact on your role
  • Performing related skills (see the related SFIA skills)
  • Supporting others with tasks (generic examples are provided by the essence statements for each level)

Where higher levels are not defined...

  • You can progress by developing related skills which are better suited to higher levels of organisational leadership.


Defined at these levels: 3 4 5 6

Show/hide extra descriptions and levels.

Level 1

Level 1 - Follow: Essence of the level: Performs routine tasks under close supervision, follows instructions, and requires guidance to complete their work. Learns and applies basic skills and knowledge.

Level 2

Level 2 - Assist: Essence of the level: Provides assistance to others, works under routine supervision, and uses their discretion to address routine problems. Actively learns through training and on-the-job experiences.

Delivery management [prototype]: Level 3

Level 3 - Apply: Essence of the level: Performs varied tasks, sometimes complex and non-routine, using standard methods and procedures. Works under general direction, exercises discretion, and manages own work within deadlines. Proactively enhances skills and impact in the workplace.


Contributes to delivery management tasks as part of a team.

Takes responsibility for specific delivery tasks, ensuring completion within deadlines. Participates in activities and processes to support the delivery of work items.

Communicates progress, issues, and risks to the delivery manager, offering potential solutions.

Collaborates with team members to ensure the quality and timeliness of deliverables. Assists in planning and prioritisation of work items and incremental deliveries.

Delivery management [prototype]: Level 4

Level 4 - Enable: Essence of the level: Performs diverse complex activities, supports and supervises others, works autonomously under general direction, and contributes expertise to deliver team objectives.


Manages the delivery of products or services for small to medium-sized initiatives.

Applies appropriate delivery methodologies and tools. Establishes and leads delivery teams, creating a collaborative and productive working environment.

Prioritises and manages work items, facilitates iteration planning, and ensures incremental delivery of value. Communicates delivery progress, risks, and issues to stakeholders.

Ensures the quality of deliverables. Conducts reviews and drives continuous improvement of delivery processes.

Delivery management [prototype]: Level 5

Level 5 - Ensure, advise: Essence of the level: Provides authoritative guidance in their field and works under broad direction. Accountable for achieving workgroup objectives and managing work from analysis to execution and evaluation.


Leads the delivery of products or services for large or complex initiatives.

Adapts delivery approaches based on the context and complexity of the initiative. Provides leadership and guidance to multiple delivery teams. Collaborates with stakeholders to align delivery objectives with business goals. Proactively manages risks, dependencies, and changes that impact delivery.

Ensures the optimal allocation of resources and skills across delivery teams. Monitors and reports on key delivery metrics, ensuring transparency and visibility.

Drives the continuous improvement of delivery processes and practices across the organisation.

Delivery management [prototype]: Level 6

Level 6 - Initiate, influence: Essence of the level: Has significant organisational influence, makes high-level decisions, shapes policies, demonstrates leadership, fosters organizational collaboration, and accepts accountability in key areas.


Defines and oversees the delivery strategy for multiple products or services.

Aligns delivery strategy with organisational goals and customer needs. Ensures effective allocation of resources and budget.

Monitors and reports on performance of products and service delivery, ensuring alignment with objectives. Identifies and mitigates systemic risks and issues.

Sets the direction and standards for delivery management across the organisation. Leads the development of a culture focused on continuous improvement and customer-centricity.

Level 7

Level 7 - Set strategy, inspire, mobilise: Essence of the level: Operates at the highest organisational level, determines overall organisational vision and strategy, and assumes accountability for overall success.

New skill