The global skills and competency framework for the digital world

Communication

Communicating information and ideas effectively, both orally and in writing.

This is a prototype for SFIA 9. It is subject to change before publication.

Guidance notes

At the entry-level, communication skills are primarily needed for effective engagement with immediate colleagues. At intermediate levels,  the expectation is to articulate complex ideas effectively to both technical and non-technical audiences. At the highest levels, your communication extends across the organization and even into external sectors like industry and government. In essence, it's about the effectiveness and reach of communication skills.

Level 1 - Follow [prototype]

  • Communicates with immediate team to understand and deliver on their assigned tasks. Observes, listens, and with encouragement, asks questions to seek information or clarify instructions.

Level 2 - Assist [prototype]

  • Communicates orally and in writing for effective engagement with colleagues and internal stakeholders.

Level 3 - Apply [prototype]

  • Communicates effectively, both orally and in writing, when engaging on issues with colleagues and internal and external stakeholders.  

Level 4 - Enable [prototype]

  • Communicates complex information fluently, both orally and in writing, when engaging with both technical and non-technical audiences including colleagues and internal and external stakeholders.

Level 5 - Ensure, advise [prototype]

  • Communicates clearly with impact (oral, written and presentation) in both formal and informal settings, articulating complex ideas to broad audiences. 

Level 6 - Initiate, influence [prototype]

  • Communicates authoritatively at all levels across the organisation to both technical and non-technical audiences, explaining complex ideas clearly to influence the strategic direction.

Level 7 - Set strategy, inspire, mobilise [prototype]

  • Communicates persuasively and convincingly on business objectives to audiences at all levels within own organisation and industry.