The global skills and competency framework for the digital world

Information management IRMG


Planning, implementing and controlling the full life cycle management of digitally organised information and records.

Guidance notes


Information and records are held in many forms including — but not limited to — digital documents, printed material, microform, e-mail, chats and websites. Information may be structured or unstructured and may be created by internal or external sources.

Specific laws and regulations may require organisations to maintain records of certain business activities and transactions for a minimum period.

Activities may include — but are not limited to:

  • identifying, classifying, valuing, processing, storing, archiving, destroying information and records
  • governance of how information is used to support decision-making, business processes and digital services
  • developing and promoting strategies and policies for the design of information architectures, structures and taxonomies
  • capturing and maintaining evidence of and information about business activities and transactions in the form of records
  • implementing systems of cataloguing, metadata, indexing, and classification standards and methods used to organise recorded information
  • ensuring compliance with legal obligations.


Defined at these levels: 4 5 6 7

Information management: Levels 1-3

This skill is not typically observed when working at these levels of responsibility.

Information management: Level 4


Supports the implementation of information and records management policies and standard practice.

Monitors the implementation of effective controls for internal delegation, audit and control relating to information and records management.

Reports on the consolidated status of information controls to inform effective decision-making.

Identifies risks around the use of information. Recommends remediation actions as required.

Information management: Level 5


Ensures implementation of information and records management policies and standard practice.

Communicates the benefits and value of information, both internal and external, that can be mined from business systems and elsewhere.

Reviews new change proposals and provides specialist advice on information and records management. Assesses and manages information-related risks.

Contributes to the development of policy, standards and procedures for compliance with relevant legislation.

Information management: Level 6


Leads and plans activities to communicate and implement information management strategies and policies.

Develops organisational policies, standards, and guidelines for information and records management. Ensures that the information required to support the organisation is defined, and devises information and records management processes.

Identifies the impact of statutory, internal or external regulations on the organisation's use of information and develops strategies for compliance.

Coordinates internal and externally sourced information resources to meet specific business objectives.

Information management: Level 7


Establishes and communicates the organisation's information management strategy.

Specifies at a strategic level the information needed to support the business strategy and business functions.

Directs information resources to create value for stakeholders.

Accountable for compliance with regulations, standards and codes of good practice relating to information and records management