Learning and development management ETMG

Delivering management, advisory and administrative services to support the development of knowledge, skills and competencies.

Revision notes

Updates for SFIA 9

Theme(s) influencing the updates for this skill: Making SFIA easier to consume (new levels).
New level 2 added to support entry-level roles.
Readability improvements have been made to level 3.
You can move to SFIA 9 when you are ready - SFIA 8 skill descriptions will still be available to use.
Previous SFIA assessments or skills mapping are not impacted by this change.

Guidance notes

Activities may include, but are not limited to:

developing the full range of professional, business or technical capabilities required by the organisation
developing learning and development strategies and policies
identifying appropriate learning and development solutions, accreditations and qualifications
selecting, tailoring and adopting skills and competency frameworks
selecting and operating learning management systems
administering, documenting, tracking and reporting on learning and development activities.

Understanding the responsibility levels of this skill

Where lower levels are not defined...

Specific tasks and responsibilities are not defined because the skill requires a higher level of autonomy, influence, and complexity in decision-making than is typically expected at these levels. You can use the essence statements to understand the generic responsibilities associated with these levels.

Where higher levels are not defined...

Responsibilities and accountabilities are not defined because these higher levels involve strategic leadership and broader organisational influence that goes beyond the scope of this specific skill. See the essence statements.

Developing skills and demonstrating responsibilities related to this skill

The defined levels show the incremental progression in skills and responsibilities.

Where lower levels are not defined...

You can develop your knowledge and support others who do have responsibility in this area by:

Learning key concepts and principles related to this skill and its impact on your role
Performing related skills (see the related SFIA skills)
Supporting others who are performing higher level tasks and activities

Where higher levels are not defined...

You can progress by developing related skills which are better suited to higher levels of organisational leadership.

Click to learn why SFIA skills are not defined at all 7 levels.

Show/hide extra descriptions and levels.

Levels of responsibility for this skill

Level 1

Level 1 - Follow: Essence of the level: Performs routine tasks under close supervision, follows instructions, and requires guidance to complete their work. Learns and applies basic skills and knowledge.

Learning and development management: Level 2

Level 2 - Assist: Essence of the level: Provides assistance to others, works under routine supervision, and uses their discretion to address routine problems. Actively learns through training and on-the-job experiences.

Supports learning and development activities under routine supervision.

Assists in maintaining training records and documenting learning and development activities.

Helps organise learning events and track attendance.

Learning and development management: Level 3

Level 3 - Apply: Essence of the level: Performs varied tasks, sometimes complex and non-routine, using standard methods and procedures. Works under general direction, exercises discretion, and manages own work within deadlines. Proactively enhances skills and impact in the workplace.

Contributes to the maintenance of training records and the catalogue of learning and development resources.

Supports the organisation of learning events by helping to coordinate logistics, schedules, and communication with attendees.

Supports the collection and organisation of data on learning and development activities to assist in evaluating their effectiveness.

Learning and development management: Level 4

Level 4 - Enable: Essence of the level: Performs diverse complex activities, supports and guides others, delegates tasks when appropriate, works autonomously under general direction, and contributes expertise to deliver team objectives.

Contributes to the development and maintenance of a catalogue of learning and development resources.

Uses data to analyse and evaluate the effectiveness of learning/educational activities.

Books and organises learning events.

Updates and controls training records, including attainment of certificates and accreditations.

Learning and development management: Level 5

Level 5 - Ensure, advise: Essence of the level: Provides authoritative guidance in their field and works under broad direction. Accountable for delivering significant work outcomes, from analysis through execution to evaluation.

Manages the provision of learning and development, ensuring optimum use of resources.

Maintains, publicises and promotes a catalogue of learning and development activities. Ensures courses are up to date and accredited (when required).

Arranges facilities and schedules with learning and development providers as appropriate.

Uses data to assess and improve the effectiveness of learning or educational activities.

Learning and development management: Level 6

Level 6 - Initiate, influence: Essence of the level: Has significant organisational influence, makes high-level decisions, shapes policies, demonstrates leadership, promotes organisational collaboration, and accepts accountability in key areas.

Determines the learning and development programme and delivery mechanisms needed to grow staff skills in line with business needs.

Identifies appropriate accreditation and qualification paths applicable to individuals within the organisation.

Evaluates learning outcomes.

Manages the development and provision of all learning, taking account of the strategic aims of the employing organisation.

Learning and development management: Level 7

Level 7 - Set strategy, inspire, mobilise: Essence of the level: Operates at the highest organisational level, determines overall organisational vision and strategy, and assumes accountability for overall success.

Directs the development and implementation of a learning and development strategy for the organisation aligned to business needs.

Leads the provision of learning and development expertise, guidance and systems needed to execute strategic and operational plans.

Secures organisational resources to execute the learning and development strategy.

Identifies opportunities for strategic relationships with suppliers and partners.

New level