The global skills and competency framework for the digital world


The depth and breadth of understanding required to perform role-specific tasks and activities effectively.

This is a prototype for SFIA 9. It is subject to change before publication.

Guidance notes

Knowledge is a critical component of competence and this is recognised in the design of SFIA.

Knowledge in the workplace can be categorized into generic (broad, applicable across various contexts), specific (pertaining to particular tasks or roles), and domain knowledge (expertise in a specific field or industry).

To be effective in any role an individual will need a mix of generic, specific and domain knowledge.

  • Technologies, products, methods, approaches, legislation, services, processes and domain specifics are all examples of where professionals working in the industry are required to have knowledge.
  • Knowledge may be recognised by formal qualifications or certifications and an increasing number of university courses, training courses, events and other mechanisms for gaining knowledge, have been mapped to SFIA to ensure they align with the required professional skills. This approach enhances the employability of students attaining these qualifications.

Knowledge in the workplace is acquired through a combination of formal education, professional training, hands-on experience, and continuous learning. As professionals progress in their careers, their knowledge expands from foundational, role-specific insights to strategic, industry-wide perspectives. Mentorship, networking, and staying updated with industry developments are key to acquiring and expanding this knowledge.

Level 1 - Follow

Has basic knowledge of what is needed to perform routine, well-defined, predictable role-specific tasks.

Level 2 - Assist

Has knowledge of common workplace tasks and practices to support team functions under supervision.

Level 3 - Apply

Has knowledge of a range of role-specific practices to perform tasks with a degree of autonomy.

Level 4 - Enable

Has knowledge across different areas in their field, integrating this knowledge to perform complex and diverse tasks.

Level 5 - Ensure, advise

Has the necessary knowledge to interpret complex situations and offer authoritative advice. Holds in-depth expertise in specific fields, with a broader understanding across industry/business.

Level 6 - Initiate, influence

Has broad, strategic-level knowledge enabling leadership and decision-making across various fields. 

Level 7 - Set strategy, inspire, mobilise

Has strategic and broad-based knowledge that is applied in shaping organisational strategy, anticipating future industry trends and preparing the organisation to adapt and lead.