The global skills and competency framework for the digital world


The range and intricacy of tasks and responsibilities that come with your role.

This is a prototype for SFIA 9. It is subject to change before publication.

Guidance notes

At lower levels of complexity, work-based the tasks are routine and straightforward. At higher levels the complexity of your work increases significantly. You may be expected to resolve complex issues in unpredictable contexts, contribute to policy and strategy, understand and leverage emerging technologies for business value.

Managing complexity involves skills in prioritisation, planning, and adaptability, alongside technical or professional expertise.  It can be measured by the level of problem-solving required, the nature and number of stakeholders involved, and the impact of decisions made.

See also

Level 1 - Follow

Performs routine activities in a structured environment.

Level 2 - Assist

Performs a range of work activities in varied environments.

Level 3 - Apply

Performs a range of work, sometimes complex and non-routine, in varied environments.

Level 4 - Enable

Work includes a broad range of complex technical or professional activities in varied contexts.

Level 5 - Ensure, advise

Performs an extensive range of complex technical and/or professional work activities, requiring the application of fundamental principles in a range of unpredictable contexts.

Level 6 - Initiate, influence

Performs highly complex work activities covering technical, financial and quality aspects.

Level 7 - Set strategy, inspire, mobilise

Performs extensive strategic leadership in delivering business value through vision, governance and executive management.