The global skills and competency framework for the digital world


Working effectively with others, from team interaction to strategic stakeholder engagement, across all levels.

This is a prototype for SFIA 9. It is subject to change before publication.

Guidance notes

Collaboration in a professional context involves working effectively and cooperatively with others, sharing information, resources, and efforts to achieve common goals. It ranges from basic team interaction to complex stakeholder engagement, depending on the level of responsibility and the scope of work.

Effective collaboration requires strong communication, emotional intelligence, and the ability to navigate complex interpersonal dynamics. As professionals advance in their careers, their role in collaboration shifts from being a team member to leading and facilitating strategic partnerships and alliances.

Level 1 - Follow

  • Works mostly on their own tasks and interacts with their immediate team only. Develops an awareness how their work supports others.

Level 2 - Assist

  • Aware of need to collaborate with team and represent users/customer needs.

Level 3 - Apply

  • Understands and collaborates on the analysis of user/customer needs and represents this in their work.

Level 4 - Enable

  • Facilitates collaboration between stakeholders who share common objectives.  
  • Engages with and contributes to the work of cross-functional teams to ensure that customers and user needs are being met throughout the deliverable/scope of work. 

Level 5 - Ensure, advise

  • Facilitates collaboration between stakeholders who have diverse objectives.
  • Ensures collaborative ways of working throughout all stages of work to meet customer/users’ needs. Builds effective relationships across the organisation and with customers, suppliers and partners. 

Level 6 - Initiate, influence

  • Leads collaboration with a diverse range of stakeholders across competing objectives within the organisation.
  • Initiates influential relationships with internal and external customers, suppliers and partners at senior management level, including industry leaders.

Level 7 - Set strategy, inspire, mobilise

  • Drives collaboration, engaging with leadership stakeholders ensuring alignment to corporate vision and strategy. 
  • Builds strong, influential relationships with customers, partners and industry leaders.