The global skills and competency framework for the digital world

Measurement MEAS


Developing and operating a measurement capability to support agreed organisational information needs.

SFIA 9 is in development

  • SFIA 9 beta due in early July 2024
  • SFIA 9 planned for publication October 2024

This is a prototype for SFIA 9. It is subject to change before publication.

Moving to SFIA 9

  • New level 2 added to support entry-level roles
  • Guidance notes have been updated to illustrate applications of this skill
  • SFIA 8 skill descriptions will remain available for you to use
  • Previous SFIA assessments are not impacted by this change

Guidance notes


Measurement can be applied to organisations, projects, processes, and work products.

Activities may include — but are not limited to:

  • planning, implementation, and control of activities to measure attributes of processes, products, and services
  • using measures to assess performance, progress, and provide indications and insights to actual or potential problems, issues, and risks
  • identifying requirements for measurement
  • implementing measurement to support iterative/agile working practices
  • selecting measures and measurement scales, setting target values and thresholds
  • establishing data collection and analysis methods — including automation
  • real-time and near-real-time measurement.

The measurement skill has diverse applications across industries, including customer experience, IT systems and services, marketing, supply chain, software development, finance, healthcare, project management.


Defined at these levels: 2 3 4 5 6

Measurement: Level 1

Measurement: Level 2


Assists in the collection and maintenance of data for measurement purposes under routine supervision.

Follows standard procedures for measuring attributes of processes, products, and services.

Helps generate and distribute measurement reports.

Measurement: Level 3


Applies standard techniques to support the specification of measures and the collection and maintenance of data for measurement.

Generates, produces and distributes reports.

Uses measurement tools for routine analysis of data.

Identifies and implements improvements to data collection methods.

Measurement: Level 4


Identifies and prioritises appropriate measures, scales, and targets.

Supports projects, functions or teams in the development of measurement methods.

Specifies base and derived measures which support agreed information needs. Specifies how to collect and store the data for each required measure. Provides guidance on collection of data.

Designs reports and reporting formats.

Measurement: Level 5


Establishes measurement objectives and the scope of measurement for functions, teams and projects.

Plans and implements improvements to measurement capability. Provides advice and guidance for effective use of measures and measurement.

Selects measures appropriate to the context and organisational objectives. Reviews data collection and storage mechanisms to support measurement.

Contributes to organisational policies, standards, and guidelines for measurement.

Measurement: Level 6


Leads the development of organisational capabilities for measurement (including automation).

Creates the measurement framework and aligns measurement objectives with business objectives.

Develops organisational policies, standards, guidelines for measurement.

Provides resources to ensure adoption and adherence to policies and standards.

Measurement: Level 7