The global skills and competency framework for the digital world

Measurement MEAS

Developing and operating a measurement capability to support agreed organisational information needs.

Updates for SFIA 9

  • There is an updated version of this skill for SFIA 9.
  • Theme(s) influencing the updates for this skill: Application of SFIA skills for digital service design and delivery, Making SFIA easier to consume (enhance readability/guidance/descriptions), Making SFIA easier to consume (new levels).
  • New level 2 added to support entry-level roles.
  • You can move to SFIA 9 when you are ready - SFIA 8 skill descriptions will still be available to use.
  • Previous SFIA assessments or skills mapping are not impacted by this change.

Guidance notes

Measurement can be applied to organisations, projects, processes, and work products.

Activities may include — but are not limited to:

  • planning, implementation, and control of activities to measure attributes of processes, products, and services
  • using measures to assess performance, progress, and provide indications and insights to actual or potential problems, issues, and risks
  • identifying requirements for measurement
  • implementing measurement to support iterative/agile working practices
  • selecting measures and measurement scales, setting target values and thresholds
  • establishing data collection and analysis methods — including automation.

Levels of responsibility for this skill

3 4 5 6

Measurement: Levels 1-2

This skill is not typically observed or practiced at these levels of responsibility and accountability.

Measurement: Level 3

Applies standard techniques to support the specification of measures and the collection and maintenance of data for measurement.

Generates, produces and distributes reports.

Uses measurement tools for routine analysis of data.

Identifies and implements improvements to data collection methods.

Measurement: Level 4

Identifies and prioritises appropriate measures, scales, and targets.

Supports projects, functions or teams in the development of measurement methods.

Specifies base and derived measures which support agreed information needs. Specifies how to collect and store the data for each required measure. Provides guidance on collection of data.

Designs reports and reporting formats.

Measurement: Level 5

Establishes measurement objectives and the scope of measurement for functions, teams and projects.

Plans and implements improvements to measurement capability. Provides advice and guidance for effective use of measures and measurement.

Selects measures appropriate to the context and organisational objectives. Reviews data collection and storage mechanisms to support measurement.

Contributes to organisational policies, standards, and guidelines for measurement.

Measurement: Level 6

Leads the development of organisational capabilities for measurement (including automation).

Creates the measurement framework and aligns measurement objectives with business objectives.

Develops organisational policies, standards, guidelines for measurement.

Provides resources to ensure adoption and adherence to policies and standards.

Measurement: Level 7

This skill is not typically observed or practiced at this level of responsibility and accountability.