Levels of responsibility: Level 2 - Assist




Works under routine direction. Uses limited discretion in resolving issues or enquiries. Determines when to seek guidance in unexpected situations. Plans own work within short time horizons.


Interacts with and may influence immediate colleagues. May have some external contact with customers, suppliers and partners. Aware of need to collaborate with team and represent users/customer needs.


Performs a range of work activities in varied environments. May contribute to routine issue resolution. May apply creative thinking or suggest new ways to approach a task.


Has gained a basic domain knowledge. Demonstrates application of essential generic knowledge typically found in industry bodies of knowledge. Absorbs new information when it is presented systematically and applies it effectively. Identifies and negotiates own development opportunities.

Business skills

Has sufficient oral and written communication skills for effective engagement with colleagues and internal users/customers.

Understands and uses appropriate methods, tools, applications and processes.

Is fully aware of and complies with essential organisational security and ethical practices expected of the individual.

Demonstrates a rational and organised approach to work.

Has sufficient digital skills for their role.