Levels of responsibility: Level 3 - Apply

Apply

(modified)

Autonomy

Works under general direction. Receives specific direction, accepts guidance and has work reviewed at agreed milestones. Uses discretion in identifying and responding to complex issues related to own assignments. Determines when issues should be escalated to a higher level. Plans and monitors own work (and that of others where applicable) competently within limited deadlines.

Influence

Interacts with and influences colleagues. May oversee others or make decisions which impact routine work assigned to individuals or stages of projects. Has working level contact with customers, suppliers and partners. Understands and collaborates on the analysis of user/customer needs and represents this in their work. Contributes fully to the work of teams by appreciating how own role relates to other roles.

Complexity

Performs a range of work, sometimes complex and non-routine, in a variety of environments. Applies a methodical approach to routine and moderately complex issue definition and resolution. Applies and contributes to creative thinking or finds new ways to complete tasks.

Knowledge

Has sound generic, domain and specialist knowledge necessary to perform effectively in the organisation typically gained from recognised bodies of knowledge and organisational information. Has an appreciation of the wider business context. Demonstrates effective application and the ability to impart knowledge found in industry bodies of knowledge. Absorbs new information and applies it effectively. Takes the initiative to develop own knowledge by identifying and negotiating appropriate development opportunities.

Business skills

Demonstrates effective oral and written communication skills when engaging on issues with colleagues, users/customers, suppliers and partners.

Understands and effectively applies appropriate methods, tools, applications and processes.

Appreciates how own role impacts security and ethics, demonstrates routine security and ethical practices and knowledge required for own work.

Demonstrates judgement and a systematic approach to work.

Effectively applies digital skills and explores these capabilities for their role.