The global skills and competency framework for the digital world

Levels of responsibility: Level 3 - Apply

Essence of the level: Performs varied tasks, sometimes complex and non-routine, using standard methods and procedures. Works under general direction, exercises discretion, and manages own work within deadlines.

This is a prototype for SFIA 9. It is subject to change before publication.

Guidance notes

(new)

The SFIA Levels are levels of responsibility. As they progress, the levels describe increasing impact, responsibility and accountability in the workplace.

  • the generic attributes of autonomy, influence and complexity indicate the level of responsibility
  • the business skills/behavioural factors describe the behaviours required to be effective at the level of responsibility
  • the knowledge attributes describe what you need to know to meet your level of responsibility.

Understanding these attributes will guide you in getting the most out of SFIA and are also critical to understanding and applying the levels described in the SFIA skill descriptions.

Autonomy

Works under general direction. Receives guidance and has work reviewed at agreed milestones. 

Influence

Interacts with and influences colleagues. Has working level contact with customers, suppliers and partners. May oversee routine work assigned to individuals.

Complexity

Performs a range of work, sometimes complex and non-routine, in varied environments.

Knowledge

Has knowledge of a range of role-specific practices to perform tasks with a degree of autonomy.

Business skills / Behavioural factors

Decision making

  • Uses discretion in identifying and responding to complex issues related to own assignments. Determines when issues should be escalated to a higher level. 
Planning

  • Organises and keeps track of own work (and others where needed) to meet agreed timescales.
Collaboration

  • Understands and collaborates on the analysis of user/customer needs and represents this in their work.
Problem solving

  • Applies a methodical approach to investigate and evaluate options to resolve routine and moderately complex issues. 
Creativity

  • Applies and contributes to creative thinking techniques, looking for ways to improve their own work and team activities.
Communication

  • Communicates effectively, both orally and in writing, when engaging on issues with colleagues and internal and external stakeholders.  
Leadership

  • Reviews and analyses current working practices to identify improvements. May contribute to the development of others.
Adaptability and resilience

  • Adapts and is responsive to change and shows initiative in adopting new methods or technologies.
Learning and professional development

  • Applies newly acquired knowledge to develop new skills. Contributes to identifying own development opportunities. 
Digital mindset

  • Explores and applies relevant digital tools and skills for their role.
  • Understands and effectively applies appropriate methods, tools, applications and processes. 
Security, privacy and ethics

  • Applies appropriate professionalism and working practices and knowledge to work.