Levels of responsibility: Level 1 - Follow




Works under close direction. Uses little discretion in attending to enquiries. Is expected to seek guidance in unexpected situations.


Minimal Influence. May work alone or interact with immediate colleagues.


Performs routine activities in a structured environment. Requires assistance in resolving unexpected problems. Participates in the generation of new ideas.


Has a basic generic knowledge appropriate to area of work. Applies newly acquired knowledge to develop new skills. Contributes to identifying own development opportunities.

Business skills

Has sufficient oral and written communication skills for effective engagement with immediate colleagues.

Uses basic systems and tools, applications and processes.

Understands and applies organisational standards related to code of conduct, security and ethical practices.

Demonstrates an organised approach to work. Has basic digital skills to learn and use applications and tools for their role.