The global skills and competency framework for the digital world

Levels of responsibility: Level 1 - Follow


Works under close direction. Uses little discretion in attending to enquiries. Is expected to seek guidance in unexpected situations.


Minimal influence. May work alone or interact with immediate colleagues.


Performs routine activities in a structured environment. Requires assistance in resolving unexpected problems. Participates in the generation of new ideas.

Business skills

Has sufficient oral and written communication skills for effective engagement with immediate colleagues.

Uses basic systems and tools, applications and processes.

Demonstrates an organised approach to work. Has basic digital skills to learn and use applications and tools for their role.

Learning and professional development —  contributes to identifying own development opportunities.

Security, privacy and ethics — understands and complies with organisational standards.


Has a basic generic knowledge appropriate to area of work. Applies newly acquired knowledge to develop new skills.