Levels of responsibility: Level 1 - Follow
Essence of the level: Performs routine tasks under close supervision, follows instructions, and requires guidance to complete their work. Learns and applies basic skills and knowledge.
Guidance notes
This is a copy of SFIA 9 text
SFIA Levels represent levels of responsibility in the workplace. Each successive level describes increasing impact, responsibility and accountability.
- Autonomy, influence and complexity are generic attributes that indicate the level of responsibility.
- Business skills and behavioural factors describe the behaviours required to be effective at each level.
- The knowledge attribute defines the depth and breadth of understanding required to perform and influence work effectively.
Understanding these attributes will help you get the most out of SFIA. They are critical to understanding and applying the levels described in the SFIA skill descriptions.
Autonomy
This is a copy of SFIA 9 text
Follows instructions and works under close direction. Receives specific instructions and guidance, has work closely reviewed.
Influence
This is a copy of SFIA 9 text
When required, contributes to team discussions with immediate colleagues.
Complexity
This is a copy of SFIA 9 text
Performs routine activities in a structured environment.
Knowledge
This is a copy of SFIA 9 text
Applies basic knowledge to perform routine, well-defined, predictable role-specific tasks.
Business skills / Behavioural factors
Decision-making
This is a copy of SFIA 9 text
- Uses little discretion in attending to enquiries.
- Is expected to seek guidance in unexpected situations.
Planning
This is a copy of SFIA 9 text
- Confirms required steps for individual tasks.
Collaboration
This is a copy of SFIA 9 text
- Works mostly on their own tasks and interacts with their immediate team only. Develops an understanding of how their work supports others.
Problem-solving
This is a copy of SFIA 9 text
- Works towards understanding the issue and seeks assistance in resolving unexpected problems.
Improvement mindset
This is a copy of SFIA 9 text
- Identifies opportunities for improvement in own tasks. Suggests basic enhancements when prompted.
Creativity
This is a copy of SFIA 9 text
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Participates in the generation of new ideas when prompted.
Communication
This is a copy of SFIA 9 text
- Communicates with immediate team to understand and deliver on their assigned tasks. Observes, listens, and with encouragement, asks questions to seek information or clarify instructions.
Leadership
This is a copy of SFIA 9 text
- Proactively increases their understanding of their work tasks and responsibilities.
Adaptability
This is a copy of SFIA 9 text
- Accepts change and is open to new ways of working.
Learning and development
This is a copy of SFIA 9 text
- Applies newly acquired knowledge to develop skills for their role. Contributes to identifying own development opportunities.
Digital mindset
This is a copy of SFIA 9 text
- Has basic digital skills to learn and use applications, processes and tools for their role.
Security, privacy and ethics
This is a copy of SFIA 9 text
- Develops an understanding of the rules and expectations of their role and the organisation.