The global skills and competency framework for the digital world

Levels of responsibility: Level 2 - Assist

Essence of the level: Provides assistance to others, works under routine supervision, and uses their discretion to address routine problems. Actively learns through training and on-the-job experiences.

Guidance notes

This is a copy of SFIA 9 text

SFIA Levels represent levels of responsibility in the workplace. Each successive level describes increasing impact, responsibility and accountability.

  • Autonomy, influence and complexity are generic attributes that indicate the level of responsibility.
  • Business skills and behavioural factors describe the behaviours required to be effective at each level.
  • The knowledge attribute defines the depth and breadth of understanding required to perform and influence work effectively.

Understanding these attributes will help you get the most out of SFIA. They are critical to understanding and applying the levels described in the SFIA skill descriptions.

Autonomy

This is a copy of SFIA 9 text

Works under routine direction. Receives instructions and guidance, has work regularly reviewed.

Influence

This is a copy of SFIA 9 text

Is expected to contribute to team discussions with immediate team members. Works alongside team members, contributing to team decisions. When the role requires, interacts with people outside their team, including internal colleagues and external contacts.

Complexity

This is a copy of SFIA 9 text

Performs a range of work activities in varied environments.

Knowledge

This is a copy of SFIA 9 text

Applies knowledge of common workplace tasks and practices to support team activities under guidance.

Business skills / Behavioural factors

Decision-making

This is a copy of SFIA 9 text

  • Uses limited discretion in resolving issues or enquiries.
  • Decides when to seek guidance in unexpected situations. 
Planning

This is a copy of SFIA 9 text

  • Plans own work within short time horizons in an organised way. 
Collaboration

This is a copy of SFIA 9 text

  • Understands the need to collaborate with their team and considers user/customer needs.
Problem-solving

This is a copy of SFIA 9 text

  • Investigates and resolves routine issues.
Improvement mindset

This is a copy of SFIA 9 text

  • Proposes ideas to improve own work area.

  • Implements agreed changes to assigned work tasks.

Creativity

This is a copy of SFIA 9 text

  • Applies creative thinking to suggest new ways to approach a task and solve problems.

Communication

This is a copy of SFIA 9 text

  • Communicates familiar information with immediate team and stakeholders directly related to their role.
  • Listens to gain understanding and asks relevant questions to clarify or seek further information. 
Leadership

This is a copy of SFIA 9 text

  • Takes ownership to develop their work experience. 
Adaptability

This is a copy of SFIA 9 text

  • Adjusts to different team dynamics and work requirements.
  • Participates in team adaptation processes.
Learning and development

This is a copy of SFIA 9 text

  • Absorbs and applies new information to tasks.
  • Recognises personal skills and knowledge gaps and seeks learning opportunities to address them. 
Digital mindset

This is a copy of SFIA 9 text

  • Has sufficient digital skills for their role; understands and uses appropriate methods, tools, applications and processes. 
Security, privacy and ethics

This is a copy of SFIA 9 text

  • Has a good understanding of their role and the organisation’s rules and expectations.