The global skills and competency framework for the digital world

Levels of responsibility: Level 6 - Initiate, influence


Has defined authority and accountability for actions and decisions within a significant area of work, including technical, financial and quality aspects. Establishes organisational objectives and assigns responsibilities.


Influences policy and strategy formation. Initiates influential relationships with internal and external customers, suppliers and partners at senior management level, including industry leaders. Leads on collaboration with a diverse range of stakeholders across competing objectives within the organisation. Makes decisions which impact the achievement of organisational objectives and financial performance.


Contributes to the development and implementation of policy and strategy. Performs highly complex work activities covering technical, financial and quality aspects. Has deep expertise in own specialism(s) and an understanding of its impact on the broader business and wider customer/organisation.

Business skills

Demonstrates leadership in organisational management.

Understands and communicates industry developments, and the role and impact of technology.

Manages and mitigates organisational risk.

Balances the requirements of proposals with the broader needs of the organisation.

Promotes a learning and growth culture in their area of accountability.

Leads on compliance with relevant legislation and the need for services, products and working practices to provide equal access and equal opportunity to people with diverse abilities.

Identifies and endorses opportunities to adopt new technologies and digital services.

Creatively applies a wide range of innovative and/or management principles to realise business benefits aligned to the organisational strategy.

Communicates authoritatively at all levels across the organisation to both technical and non-technical audiences articulating business objectives.

Learning and professional development —  takes the initiative to advance own skills and leads the development of skills required in their area of accountability.

Security, privacy and ethics — takes a leading role in promoting and ensuring appropriate working practices and culture throughout own area of accountability and collectively in the organisation.


Has developed business knowledge of the activities and practices of own organisation and those of suppliers, partners, competitors and clients. Promotes the application of generic and specific bodies of knowledge in own organisation. Develops executive leadership skills and broadens and deepens their industry or business knowledge.