SFIA 8 Skills

These are all the skills

Strategic planning

Creating and maintaining a strategy in order to align organisational actions, plans and resources with business objectives.


Providing advice and recommendations, based on expertise and experience, to address client needs,

Demand management

Analysing and proactively managing business demand for new services or for modifications to existing service features or volumes.


Identifying, prioritising, incubating and exploiting opportunities provided by information, communication and digital technologies.


Systematically creating new knowledge by data gathering, innovation, experimentation, evaluation and dissemination.


Providing advice, assistance and leadership to enable the organisation to minimise negative environmental impact.