These are all the skills

Strategic planning

The creation, iteration and maintenance of a strategy in order to align organisational actions, plans and resources with business objectives.


Applying mathematics, statistics and predictive modeling techniques to discover meaningful patterns and knowledge in recorded data.


Providing advice and recommendations, based on expertise and experience, to address client needs,

Demand management

Analysing and proactively managing business demand for new services or for modifications to existing service features or volumes.

IT management

The management of the performance of the infrastructure for technology systems and services and their contribution to business performance.


The capability to identify, prioritise, incubate and exploit opportunities provided by information, communication and digital technologies.


The systematic creation of new knowledge by data gathering, innovation, experimentation, evaluation and dissemination. The determination of research goals and the method by which the research will be conducted. The active participation in a community of researchers; communicating formally and informally through digital media, conferences, journals, books and seminars.

Business process improvement

The analysis and design of business processes in order to adopt and exploit technologies to improve business performance. The creation of new and potentially disruptive approaches to performing business activities in order to create business opportunities; deliver new or improved products/services; or to improve supply chains. The identification and implementation of improvements to business operations, services and models. The assessment of the costs and potential benefits of the new approaches. The development of enterprise process management capabilities to increase organisational agility and responsiveness to change.

Enterprise and business architecture

The creation, iteration, and maintenance of structures such as enterprise and business architectures embodying the key principles, methods and models that describe the organisation's future state, and that enable its evolution.

Risk management

Managing risks and vulnerabilities within a business function, technical area or the organisation as a whole.