Skills
These are all the skills.
Employee experience
Enhancing employee engagement and ways of working, empowering employees and supporting their health and wellbeing.
Organisational facilitation
Supporting workgroups to implement principles and practices for effective teamwork across organisational boundaries and professional specialisms.
Professional development
Facilitating the professional development of individuals in line with their career goals and organisational requirements.
Workforce planning
Estimating the demand for people and skills and planning the supply needed to meet that demand.
Resourcing
Acquiring, deploying and onboarding resources.
Learning and development management
Delivering management, advisory and administrative services to support the development of knowledge, skills and competencies.
Learning design and development
Designing and developing resources to transfer knowledge, develop skills and change behaviours.
Learning delivery
Transferring knowledge, developing skills and changing behaviours using a range of techniques, resources and media.
Competency assessment
Assessing knowledge, skills, competency and behaviours by any means, whether formal or informal, against frameworks such as SFIA.
Certification scheme operation
Designing, developing and operating certification schemes, accreditations and credentials, including digital credentials or badges.
Teaching
Delivering and assessing curricula in a structured and systematic education environment.
Subject formation
Specifying, designing and developing curricula within a structured and systematic education environment.
Sourcing
Managing, or providing advice on, the procurement or commissioning of products and services.
Supplier management
Aligning the organisation’s supplier performance objectives and activities with sourcing strategies and plans, balancing costs, efficiencies and service quality.
Contract management
Managing and controlling the operation of formal contracts for the supply of products and services.
Stakeholder relationship management
Influencing stakeholder attitudes, decisions, and actions for mutual benefit.
Customer service support
Managing and operating customer service or service desk functions.
Business administration
Managing and performing administrative services and tasks to enable individuals, teams and organisations to succeed in their objectives.
Marketing
Researching, analysing and stimulating potential or existing markets for products and services.
Selling
Finding prospective customers and working with them to identify needs, influence purchase decisions and enhance future business opportunities.
Sales support
Providing advice and support to the sales force, customers and sales partners.