The global skills and competency framework for the digital world

Measurement MEAS

Developing and operating a measurement capability to support agreed organisational information needs.

Revision notes

Updates for SFIA 9

  • Theme(s) influencing the updates for this skill: Application of SFIA skills for digital service design and delivery, Making SFIA easier to consume (enhance readability/guidance/descriptions), Making SFIA easier to consume (new levels).
  • New level 2 added to support entry-level roles.
  • You can move to SFIA 9 when you are ready - SFIA 8 skill descriptions will still be available to use.
  • Previous SFIA assessments or skills mapping are not impacted by this change.

Guidance notes

Measurement can be applied to organisations, projects, processes and work products.

Activities may include, but are not limited to:

  • planning, implementation and control of activities to measure attributes of processes, products and services
  • using measures to assess performance and progress and provide indications and insights to actual or potential problems, issues and risks
  • identifying requirements for measurement
  • implementing measurement to support iterative/agile working practices
  • selecting measures and measurement scales, setting target values and thresholds
  • establishing data collection and analysis methods, including automation
  • real-time and near-real-time measurement.

The measurement skill has diverse applications across industries, including customer experience, IT systems and services, marketing, supply chain, software development, finance, healthcare and project management.

Understanding the responsibility levels of this skill

Where lower levels are not defined...
  • Specific tasks and responsibilities are not defined because the skill requires a higher level of autonomy, influence, and complexity in decision-making than is typically expected at these levels. You can use the essence statements to understand the generic responsibilities associated with these levels.
Where higher levels are not defined...
  • Responsibilities and accountabilities are not defined because these higher levels involve strategic leadership and broader organisational influence that goes beyond the scope of this specific skill. See the essence statements.

Developing skills and demonstrating responsibilities related to this skill

The defined levels show the incremental progression in skills and responsibilities.

Where lower levels are not defined...

You can develop your knowledge and support others who do have responsibility in this area by:

  • Learning key concepts and principles related to this skill and its impact on your role
  • Performing related skills (see the related SFIA skills)
  • Supporting others who are performing higher level tasks and activities
Where higher levels are not defined...
  • You can progress by developing related skills which are better suited to higher levels of organisational leadership.

Show/hide extra descriptions and levels.

Levels of responsibility for this skill

2 3 4 5 6

Measurement: Level 2

Level 2 - Assist: Essence of the level: Provides assistance to others, works under routine supervision, and uses their discretion to address routine problems. Actively learns through training and on-the-job experiences.

Assists in the collection and maintenance of data for measurement purposes under routine supervision.

Uses standard procedures for measuring attributes of processes, products and services.

Helps generate and distribute measurement reports.

Measurement: Level 3

Level 3 - Apply: Essence of the level: Performs varied tasks, sometimes complex and non-routine, using standard methods and procedures. Works under general direction, exercises discretion, and manages own work within deadlines. Proactively enhances skills and impact in the workplace.

Applies standard techniques to support the specification of measures and the collection and maintenance of data for measurement.

Generates, produces and distributes reports.

Uses measurement tools for routine analysis of data.

Identifies and implements improvements to data collection methods.

Measurement: Level 4

Level 4 - Enable: Essence of the level: Performs diverse complex activities, supports and guides others, delegates tasks when appropriate, works autonomously under general direction, and contributes expertise to deliver team objectives.

Identifies and prioritises appropriate measures, scales and targets.

Supports projects, functions or teams in the development of measurement methods.

Specifies base and derived measures which support agreed information needs. Specifies how to collect and store the data for each required measure. Provides guidance on collection of data.

Designs reports and reporting formats.

Measurement: Level 5

Level 5 - Ensure, advise: Essence of the level: Provides authoritative guidance in their field and works under broad direction. Accountable for delivering significant work outcomes, from analysis through execution to evaluation.

Establishes measurement objectives and the scope of measurement for functions, teams and projects.

Plans and implements improvements to measurement capability. Provides advice and guidance for effective use of measures and measurement.

Selects measures appropriate to the context and organisational objectives. Reviews data collection and storage mechanisms to support measurement.

Contributes to organisational policies, standards and guidelines for measurement.

Measurement: Level 6

Level 6 - Initiate, influence: Essence of the level: Has significant organisational influence, makes high-level decisions, shapes policies, demonstrates leadership, promotes organisational collaboration, and accepts accountability in key areas.

Leads the development of organisational capabilities for measurement (including automation).

Creates the measurement framework and aligns measurement objectives with business objectives.

Develops organisational policies, standards and guidelines for measurement.

Provides resources to ensure adoption and adherence to policies and standards.

Keywords
New level Guidance notes