Availability management AVMT

(modified)

The definition, analysis, planning, measurement, maintenance and improvement of all aspects of the availability of services. The control and management of service availability to deliver agreed levels of availability to meet the current and future agreed needs of the business, in a cost effective manner.

Availability management: Level 6

(modified)

Sets policy and develops strategies, plans and processes for the design, monitoring, measurement, maintenance, reporting and continuous improvement of service and component availability. Develops and implements new availability tools and techniques.

Availability management: Level 5

(modified)

Provides advice and guidance on the planning, design and improvement of service and component availability. Investigates all breaches of availability targets and service non-availability and initiates remedial activities. Develops plans for disaster recovery together with supporting processes. Manages the testing of disaster recovery plans.

Availability management: Level 4

(modified)

Contributes to the availability management process and its operation. Performs defined availability management tasks. Analyses service and component availability, reliability, maintainability and serviceability. Ensures that services and components meet and continue to meet all of their agreed performance targets and service levels. Implements arrangements for disaster recovery and documents recovery procedures. Conducts testing of recovery procedures.