Network support NTAS

(modified)

The provision of maintenance and support services for communications networks.

Guidance notes

(new)

Support activities include - but are not limited to ...

  • monitoring network performance
  • investigating and resolving problems
  • devising work-arounds,
  • correcting faults
  • making general or site-specific modifications.
  • providing information, advice or training to users about networks functionality,

Support may be provided direct to users of the network or to service delivery fucntions.

Network support: Level 5

(unchanged)

Drafts and maintains procedures and documentation for network support. Makes a significant contribution to the investigation, diagnosis and resolution of network problems. Ensures that all requests for support are dealt with according to set standards and procedures.

Network support: Level 4

(unchanged)

Maintains the network support process and checks that all requests for support are dealt with according to agreed procedures. Uses network management software and tools to investigate and diagnose network problems, collect performance statistics and create reports, working with users, other staff and suppliers as appropriate.

Network support: Level 3

(unchanged)

Identifies and resolves network problems following agreed procedures. Uses network management software and tools to collect agreed performance statistics. Carries out agreed network maintenance tasks.

Network support: Level 2

(unchanged)

Assists in investigation and resolution of network problems. Assists with specified maintenance procedures.