Network support NTAS

(modified)

Providing maintenance and support services for communications networks.

Guidance notes

(new)

Activities may include - but are not limited to...

  • monitoring network performance
  • investigating and resolving problems
  • devising work-arounds
  • correcting faults
  • making general or site-specific modifications
  • operational configuration of network components
  • network testing, routinely and following modification or fault-fix
  • providing information, advice or training to users about networks functionality

Support may be provided direct to users of the network or to service delivery functions.

Network support: Level 5

(modified)

Drafts and maintains procedures and documentation for network support and operation. Makes a significant contribution to the investigation, diagnosis and resolution of network problems. Ensures that all requests for support are dealt with according to set standards and procedures.

Network support: Level 4

(modified)

Maintains the network support process and checks that all requests for support are dealt with according to agreed procedures. Ensures network configurations are applied to meet operational requirements in line with agreed procedures. Uses network management software and tools to investigate and diagnose network problems, collect performance statistics and create reports.

Network support: Level 3

(modified)

Carries out agreed network maintenance tasks and specified operational configuration of network components. Establish and diagnose network problems/faults using the required troubleshooting methodology and tools. Uses network management software and tools to collect agreed performance and traffic statistics.

Network support: Level 2

(modified)

Contributes to the operational configuration of network components. Assists in investigation and resolution of network problems. Assists with specified maintenance procedures.