Network support NTAS
Providing maintenance and support services for communications networks.
Updates for SFIA 9
- There is an updated version of this skill for SFIA 9.
- Theme(s) influencing the updates for this skill: Application of SFIA skills for cloud-based working, Making SFIA easier to consume (enhance readability/guidance/descriptions), Making SFIA easier to consume (new levels).
- A new level has been added at level 1.
- Readability improvements have been made to levels 2, 3, 4, and 5.
- You can move to SFIA 9 when you are ready - SFIA 8 skill descriptions will still be available to use.
- Previous SFIA assessments or skills mapping are not impacted by this change.
Guidance notes
Activities may include — but are not limited to:
- monitoring network performance
- investigating and resolving problems
- devising work-arounds and correcting faults
- making general or site-specific modifications
- operational configuration of network components
- testing networks, both routinely and after modification or fault/fix
- adhering to established safety, security and quality standards
- providing information, advice or training to users about networks functionality.
Support may be provided direct to users of the network or to service delivery functions.
Levels of responsibility for this skill
| 2 | 3 | 4 | 5 |
Network support: Level 1
This skill is not typically observed or practiced at this level of responsibility and accountability.
Network support: Level 2
Contributes to the operational configuration of network components.
Assists in the investigation and resolution of network problems.
Assists with specified maintenance procedures.
Network support: Level 3
Carries out agreed network maintenance tasks and specified operational configuration of network components.
Establish and diagnose network problems/faults using the required troubleshooting methodology and tools.
Uses network management software and tools to collect agreed performance and traffic statistics.
Network support: Level 4
Maintains the network support process and checks that all requests for support are dealt with according to agreed procedures.
Ensures network configurations are applied to meet operational requirements in line with agreed procedures.
Uses network management software and tools to investigate and diagnose network problems, collect performance statistics and create reports.
Network support: Level 5
Drafts and maintains procedures and documentation for network support and operation.
Makes a significant contribution to the investigation, diagnosis and resolution of network problems.
Ensures that all requests for support are dealt with according to set standards and procedures.
Network support: Levels 6-7
This skill is not typically observed or practiced at these levels of responsibility and accountability.