The global skills and competency framework for the digital world

Communication

Level 1 - Follow

  • Communicates orally and in writing for effective engagement with immediate colleagues. 

Level 2 - Assist

  • Communicates orally and in writing for effective engagement with colleagues and internal stakeholders.

Level 3 - Apply

  • Communicates effectively, both orally and in writing, when engaging on issues with colleagues and internal and external stakeholders.  

Level 4 - Enable

  • Communicates complex information fluently, both orally and in writing, when engaging with both technical and non-technical audiences including colleagues and internal and external stakeholders.

Level 5 - Ensure, advise

  • Communicates clearly with impact (oral, written and presentation) in both formal and informal settings, articulating complex ideas to broad audiences. 

Level 6 - Initiate, influence

  • Communicates authoritatively at all levels across the organisation to both technical and non-technical audiences, explaining complex ideas clearly to influence the strategic direction.

Level 7 - Set strategy, inspire, mobilise

  • Communicates persuasively and convincingly on business objectives to audiences at all levels within own organisation and industry.