The global skills and competency framework for the digital world

Communication

Level 1 - Follow [prototype]

  • Communicates with immediate team to understand and deliver on their assigned tasks. Observes, listens, and with encouragement, asks questions to seek information or clarify instructions.

Level 2 - Assist [prototype]

  • Communicates familiar information with immediate team and stakeholders directly related to their role. Listens to gain understanding and asks relevant questions to clarify or seek further information. 

Level 3 - Apply [prototype]

  • Communicates with team and stakeholders inside and outside the organisation clearly explaining and presenting information. Contributes to a range of work-related conversations and listens to others to gain an understanding and asks probing questions relevant to their role.

Level 4 - Enable [prototype]

  • Communicates with both technical and non-technical audiences including team and stakeholders inside and outside the organisation. May take the lead in explaining complex concepts to support decision making. Listens and asks insightful questions to identify different perspectives to clarify and confirm understanding.

Level 5 - Ensure, advise [prototype]

  • Communicates clearly with impact, articulating complex information and ideas to broad audiences with different viewpoints. Leads and encourages conversations to share ideas and build consensus on actions to be taken. 

Level 6 - Initiate, influence [prototype]

  • Communicates authoritatively at all levels across the organisation to both technical and non-technical audiences, explaining complex ideas clearly to influence the strategic direction.

Level 7 - Set strategy, inspire, mobilise [prototype]

  • Communicates persuasively and convincingly on business objectives to audiences at all levels within own organisation and industry.