The global skills and competency framework for the digital world

Levels of responsibility: Level 3 - Apply

Essence of the level: Performs varied tasks, sometimes complex and non-routine, using standard methods and procedures. Works under general direction, exercises discretion, and manages own work within deadlines.

Guidance notes


This is a prototype for SFIA 9. It is subject to change before publication.

The SFIA Levels are levels of responsibility. As they progress, the levels describe increasing impact, responsibility and accountability in the workplace.

  • the generic attributes of autonomy, influence and complexity indicate the level of responsibility
  • the business skills/behavioural factors describe the behaviours required to be effective at the level of responsibility
  • the knowledge attributes describe what you need to know to meet your level of responsibility.

Understanding these attributes will guide you in getting the most out of SFIA and are also critical to understanding and applying the levels described in the SFIA skill descriptions.


  • Works under general direction. 
  • Receives specific direction, accepts guidance and has work reviewed at agreed milestones. 


  • Interacts with and influences colleagues.
  • Has working level contact with customers, suppliers and partners.
  • May oversee routine work assigned to individuals.


  • Performs a range of work, sometimes complex and nonroutine, in varied environments.


  • Has knowledge of a range of role-specific practices to perform tasks with a degree of autonomy.

Business skills / Behavioural factors

Decision making

  • Uses discretion in identifying and responding to complex issues related to own assignments.
  • Determines when issues should be escalated to a higher level. 

  • Systematically plans and monitors own work (and that of others where applicable) within limited deadlines. 

  • Understands and collaborates on the analysis of user/customer needs and represents this in their work.
Problem solving

  • Applies a methodical approach to investigate and evaluate options to resolve routine and moderately complex issues. 

  • Applies and contributes to creative thinking or finds new ways to complete tasks. 

  • Communicates effectively, both orally and in writing, when engaging on issues with colleagues and internal and external stakeholders.  

  • Reviews and analyses current working practices to identify improvements. May contribute to the development of others.
Learning and professional development

  • Absorbs and applies new information effectively with the ability to share learnings with colleagues.  
  • Takes the initiative in identifying and negotiating their own appropriate development opportunities.  
Digital mindset

  • Explores and applies digital skills and capabilities for their role. 
Security, privacy and ethics

  • Applies appropriate professionalism and working practices and knowledge to work.