Performance management PEMT


The monitoring, optimisation and improvement of individual and workgroup performance, in line with organisational objectives.

Guidance notes

The term workgroup is used to be inclusive of different organisational structures.  This includes - but is not limited to - organisational teams with indefinite lifespans,  cross-functional teams, squads or workgroups formed to deliver a specific outcome. 

Performance management: Level 6


Takes responsibility for forming, maintaining and leading a structure of permanent teams or goal-defined workgroups that deliver organisational capability. Determines and delegates people management and functional management responsibilities. Sets strategy for quality and performance measurement in line with organisational goals. Provides a work environment and resources that allow individuals and workgroups to perform their tasks efficiently without distractions.

Performance management: Level 5


Takes responsibility for forming, maintaining and leading workgroups and individual roles with the skills needed to support organisational capability. Allocates task responsibilities and/or packages of work to individuals or teams. Delegates people management responsibilities within a workgroup as appropriate. Sets quality, performance and capability targets in line with organisational goals. Monitors performance and provides effective feedback to address individual issues, ensure optimum working relationships and that the required skills continue to be developed. Facilitates the development of individuals through adjustment of workload, targets, and team capacity. Encourages individual pro-active development of skills and capabilities, in line with team and personal goals. Contribute to formal organisational processes such as those dealing with recruitment, reward, promotion and disciplinary procedures.

Performance management: Level 4


Provides formal direction, support and guidance to less experienced colleagues. Allocates routine tasks or project work, in line with team objectives and individual capabilities. Coaches colleagues in developing optimal or agreed target capabilities. Monitors quality and performance against agreed criteria, in order to make learning recommendations or to escalate concerns. Facilitates effective working relationships between team members.