Contract management ITCM


Managing and controlling the operation of formal contracts for supply of products and services.

Guidance notes


Activities may include - but are not limited to...

  • managing contract creation, execution, and analysis
  • recommending actions to optimise financial and operational performance and minimise risk

Contract management: Level 6


Negotiates and resolves contractual issues, including failure to meet contractual obligations. Promotes change control processes and leads variation negotiations when necessary. Champions continuous improvement programmes, jointly developing strategies and incentives to enhance performance. Undertakes comprehensive financial evaluations. Ensures non-discriminatory behaviour and legal compliance. Ensures that lessons learned from reviews are documented and promoted with all stakeholders. Develops broad industry/ category credentials as ‘best practice’ champion.

Contract management: Level 5


Oversees and measures the fulfilment of contractual obligations. Uses key performance indicators to monitor and challenge performance and identify opportunities for continuous improvement. Develops strategies to address under-performance and compliance failures, including application of contract terms. Identifies where changes are required, evaluates the impact, and advises stakeholders about the implications and consequences. Negotiates variations and seeks appropriate authorisation. Actively supports and engages with experts and stakeholders to ensure continuous improvements are identified through review and benchmarking processes. Develops and implements change management protocols.

Contract management: Level 4


Sources and collects contract performance data (such as pricing and supply chain costs), and monitors performance against key performance indicators. Identifies and reports under-performance and develops opportunities for improvement. Monitors compliance with terms and conditions and takes appropriate steps to address non-compliance. Pro-actively manages risk and reward mechanisms in the contract. Monitors progress against business objectives specified in the business case. Identifies where change is required, and plans for variations. In consultation with stakeholders, ensures that change management protocols are implemented.

Contract management: Level 3


Acts as the routine contact point between the organisation and suppliers with respect to contract management. Supports the collection of contract performance data and reporting on contract performance.