Business process improvement BPRE


Creating new and potentially disruptive approaches to performing business activities.

Guidance notes


Activities may include - but are not limited to...

  • analysing and design business processes to adopt and exploit technologies to improve business performance, create business opportunities, deliver new or improved products/services, or to improve supply chains.
  • Identifying and implementing improvements to business operations, services and models.
  • Assessing the costs and potential benefits of the new approaches.
  • Developing enterprise process management capabilities to increase organisational agility and responsiveness to change

Business process improvement: Level 7


Directs the identification, evaluation and adoption of technologies to improve business processes. Aligns business strategies, enterprise transformation, and technology strategies. Embeds strategic business process change in the governance and leadership of the organisation. Directs the creation and review of a cross-functional, enterprise-wide approach and culture for embracing business process management and improvement.

Business process improvement: Level 6


Plans and leads business process improvement activities for strategic, large and complex programmes aligned with new technologies and automation. Develops organisational policies, standards, and guidelines for business process improvement. Leads the introduction of techniques, methodologies and tools to meet business requirements, ensuring consistency across all user groups. Leads the development of organisational capabilities for business process improvement and ensures adoption and adherence to policies and standards.

Business process improvement: Level 5


Manages the execution of business process improvements. Analyses and designs business processes to identify alternative solutions to exploit new technologies and automation. Develops graphical representations of business processes to facilitate understanding and decision-making. Assesses the feasibility of business process changes and recommends alternative approaches. Selects, tailors and implements business process improvement methods and tools at programme, project and team level. Contributes to the definition of organisational policies, standards, and guidelines for business process improvement.