The global skills and competency framework for the digital world

Benefits management BENM

Forecasting, planning and monitoring the emergence and effective realisation of anticipated benefits from projects and programmes.

Guidance notes

Activities may include — but are not limited to:

  • implementing a benefits management framework and approach
  • identifying and implementing the actions needed to optimise the business impact of individual and combined benefits
  • confirming the achievement of expected benefits.


Defined at these levels: 5 6

Benefits management: Levels 1-4

This skill is not typically observed or practiced at these levels of responsibility and accountability.

Benefits management: Level 5

Leads activities required in the realisation of the benefits of each part of the change programme.

Identifies specific metrics and mechanisms to measure benefits and plans to activate these mechanisms at the required time. Monitors benefits against what was predicted in the business case.

Ensures that all participants are engaged throughout the change programme and fully prepared to exploit the new operational business environment.

Supports operational managers to ensure that all plans, work packages and deliverables are aligned with the expected benefits.

Benefits management: Level 6

Works with operational managers to ensure maximum improvements are made as groups of projects deliver their products into operational use.

Communicates the change programme vision to staff at all levels of the business and keeps a focus on business objectives.

Maintains the business case for funding the programme and confirms continuing business viability of the programme at regular intervals.

Benefits management: Level 7

This skill is not typically observed or practiced at this level of responsibility and accountability.