The global skills and competency framework for the digital world

Levels of responsibility: Level 1 - Follow

Essence of the level: Performs routine tasks under close supervision, follows instructions, and requires guidance to complete their work.

Guidance notes


This is a prototype for SFIA 9. It is subject to change before publication.

The SFIA Levels are levels of responsibility. As they progress, the levels describe increasing impact, responsibility and accountability in the workplace.

  • the generic attributes of autonomy, influence and complexity indicate the level of responsibility
  • the business skills/behavioural factors describe the behaviours required to be effective at the level of responsibility
  • the knowledge attributes describe what you need to know to meet your level of responsibility.

Understanding these attributes will guide you in getting the most out of SFIA and are also critical to understanding and applying the levels described in the SFIA skill descriptions.


  • Works under close direction.
  • Receives specific instructions and guidance, has work closely reviewed.
  • Uses little discretion in attending to enquiries.  
  • Is expected to seek guidance in unexpected situations. 


  • May have minimal influence with immediate colleagues.


  • Performs routine activities in a structured environment.


  • Has basic knowledge of what is needed to perform  routine, well-defined, predictable role-specific tasks.

Business skills / Behavioural factors

Decision making

  • Uses little discretion in attending to enquiries.  Is expected to seek guidance in unexpected situations. 

  • Confirms own plans for individual tasks in an organised way. 

  • May work alone or interact with team members. Observes and develops an awareness of customer needs.
Problem solving

  • Works towards understanding the issue and seeks assistance in resolving unexpected problems.  

  • Participates in the generation of new ideas. 

  • Communicates orally and in writing for effective engagement with immediate colleagues. 

  • Takes the initiative to increase understanding of their responsibilities. 
Learning and professional development

  • Applies newly acquired knowledge to develop new skills.
  • Contributes to identifying own development opportunities. 
Digital mindset

  • Has basic digital skills to learn and use applications, processes and tools for their role. 
Security, privacy and ethics

  • Develops an awareness of professional and organisational standards.