SFIA View: Service management
Service management
Service level management SLMO
Agreeing targets for service levels and assessing, monitoring, and managing the delivery of services against the targets.
Service catalogue management SCMG
Providing a source of consistent information about available services and products to customers and users.
Availability management AVMT
Ensuring that services deliver agreed levels of availability to meet the current and future needs of the business.
Capacity management CPMG
Ensuring that service components have the capacity and performance to meet current and planned business needs.
Incident management USUP
Coordinating responses to incident reports, minimising negative impacts and restoring service as quickly as possible.
Problem management PBMG
Managing the life cycle of all problems that have occurred or could occur in delivering a service.
Change control CHMG
Assessing risks associated with proposed changes and ensuring changes to products, services or systems are controlled and coordinated.
Asset management ASMG
Managing the full life cycle of assets from acquisition, operation, maintenance to disposal.
Service acceptance SEAC
Managing the process to obtain formal confirmation that service acceptance criteria have been met.