The global skills and competency framework for the digital world

Levels of responsibility: Level 6 - Initiate, influence

Essence of the level: Has significant organizational influence, makes high-level decisions, shapes policies, demonstrates leadership, fosters organizational collaboration, and accepts accountability in key areas.

Guidance notes


This is a prototype for SFIA 9. It is subject to change before publication.

The SFIA Levels are levels of responsibility. As they progress, the levels describe increasing impact, responsibility and accountability in the workplace.

  • the generic attributes of autonomy, influence and complexity indicate the level of responsibility
  • the business skills/behavioural factors describe the behaviours required to be effective at the level of responsibility
  • the knowledge attributes describe what you need to know to meet your level of responsibility.

Understanding these attributes will guide you in getting the most out of SFIA and are also critical to understanding and applying the levels described in the SFIA skill descriptions.


  • Works within strategic parameters.
  • Has defined authority and accountability for actions and decisions within a significant area of work, including technical, financial and quality aspects.


  • Influences organisation, customers, partners and peers on the formation of strategy and the execution of business plans.
  • Has organisational leadership and influence over the appointment and management of resources related to the implementation of strategic initiatives.


  • Performs highly complex work activities covering technical, financial and quality aspects.


  • Has broad,  strategic-level knowledge enabling leadership and decision-making across various domains. 

Business skills / Behavioural factors

Decision making

  • Makes decisions to initiate the achievement of agreed strategic objectives including financial performance.
  • Escalates when broader strategic direction is impacted.

  • Initiates and influences strategic objectives and assigns responsibilities.

  • Leads collaboration with a diverse range of stakeholders across competing objectives within the organisation.
  • Initiates influential relationships with internal and external customers, suppliers and partners at senior management level, including industry leaders.
Problem solving

  • Anticipates and takes the lead on problems which may impact business objectives, defining parameters and assigning resources.

  • Creatively applies a wide range of innovative and/or management principles to realise business benefits aligned to the organisational strategy.

  • Communicates authoritatively at all levels across the organisation to both technical and nontechnical audiences articulating ideas that impact strategic objectives.

  • Leads organisational management. Contributes to the development and implementation of policy and strategy.
  • Manages and mitigates organisational risk.  
  • Understands and communicates industry developments, and the role and impact of technology.
  • Balances the requirements of proposals with the broader needs of the organisation. 
Learning and professional development

  • Promotes a learning and growth culture in their area of accountability. 
  • Promotes the application of knowledge to support strategic imperatives.
  • Takes the initiative to develop executive leadership capability and leads the development of skills required in their area of accountability.
Digital mindset

  • Builds digital maturity. Identifies and endorses opportunities to adopt new technologies and digital services.
  • Leads digital governance and compliance with relevant legislation and the need for products and services.
Security, privacy and ethics

  • Takes a leading role in promoting and ensuring appropriate culture and working practices, including the provision of equal access and opportunity to people with diverse abilities.