Problem solving

Level 1 - Follow

• Works towards understanding the issue and seeks assistance in resolving unexpected problems.  

Level 2 - Assist

• Investigates and resolves routine issues.

Level 3 - Apply

• Applies a methodical approach to investigate and evaluate options to resolve routine and moderately complex issues. 

Level 4 - Enable

• Investigates the cause and impact, evaluates options and resolves a broad range of complex issues. 

Level 5 - Ensure, advise

• Investigates complex issues to identify the root causes and impacts, assesses a range of solutions, and makes informed decisions on the best course of action; often in collaboration with other experts. 

Level 6 - Initiate, influence

• Anticipates and leads in addressing problems and opportunities that may impact organisational objectives, establishing a strategic approach and allocating resources. 

Level 7 - Set strategy, inspire, mobilise

• Manages inter-relationships between impacted parties and strategic imperatives, recognising the broader business context and drawing accurate conclusions when resolving problems.