The global skills and competency framework for the digital world


Level 1 - Follow

  • Works mostly on their own tasks and interacts with their immediate team only. Develops an awareness how their work supports others.

Level 2 - Assist

  • Aware of need to collaborate with team and represent users/customer needs.

Level 3 - Apply

  • Understands and collaborates on the analysis of user/customer needs and represents this in their work.

Level 4 - Enable

  • Facilitates collaboration between stakeholders who share common objectives.  
  • Engages with and contributes to the work of cross-functional teams to ensure that customers and user needs are being met throughout the deliverable/scope of work. 

Level 5 - Ensure, advise

  • Facilitates collaboration between stakeholders who have diverse objectives.
  • Ensures collaborative ways of working throughout all stages of work to meet customer/users’ needs. Builds effective relationships across the organisation and with customers, suppliers and partners. 

Level 6 - Initiate, influence

  • Leads collaboration with a diverse range of stakeholders across competing objectives within the organisation.
  • Initiates influential relationships with internal and external customers, suppliers and partners at senior management level, including industry leaders.

Level 7 - Set strategy, inspire, mobilise

  • Drives collaboration, engaging with leadership stakeholders ensuring alignment to corporate vision and strategy. 
  • Builds strong, influential relationships with customers, partners and industry leaders.