Decision making

Level 1 - Follow

• Uses little discretion in attending to enquiries.  Is expected to seek guidance in unexpected situations. 

Level 2 - Assist

• Uses limited discretion in resolving issues or enquiries. Decides when to seek guidance in unexpected situations. 

Level 3 - Apply

• Uses discretion in identifying and responding to complex issues related to own assignments. Determines when issues should be escalated to a higher level. 

Level 4 - Enable

• Uses substantial discretion in identifying and responding to complex issues and assignments related to projects and team objectives. Escalates when scope is impacted. 

Level 5 - Ensure, advise

• Makes decisions on actions to achieve organisational outcomes such as meeting targets, deadlines, and budget.
• Raises issues when objectives are at risk.

Level 6 - Initiate, influence

• Makes decisions to initiate the achievement of agreed strategic objectives including financial performance.
• Escalates when broader strategic direction is impacted.

Level 7 - Set strategy, inspire, mobilise

• Makes decisions critical to the organisational strategic direction and success. Escalates when business executive management input is required through established governance structures.