The global skills and competency framework for the digital world

Learning delivery ETDL

Transferring knowledge, developing skills and changing behaviours using a range of techniques, resources and media.

Revision notes

Updates for SFIA 9

  • Theme(s) influencing the updates for this skill: Making SFIA easier to consume (enhance readability/guidance/descriptions).
  • Readability improvements have been made to levels 3 and 4.
  • You can move to SFIA 9 when you are ready - SFIA 8 skill descriptions will still be available to use.
  • Previous SFIA assessments or skills mapping are not impacted by this change.

Guidance notes

Learning delivery uses a variety of techniques, resources and media including: face-to-face learning, e-learning, online virtual environments, fieldwork and projects, self-assessment, peer-assisted learning and simulation. 

Typically, a blend of techniques will be used which can incorporate both formal and informal learning activities.

Activities may include, but are not limited to:

  • delivering learning content across various formats and platforms
  • facilitating interactive learning sessions and workshops
  • assessing learner progress and providing constructive feedback
  • adapting delivery methods to suit different learning styles and needs
  • incorporating new technologies and innovative approaches in learning delivery
  • evaluating the effectiveness of learning delivery methods
  • promoting a positive learning environment and encouraging learner engagement
  • collaborating with subject matter experts and instructional designers.

Understanding the responsibility levels of this skill

Where lower levels are not defined...
  • Specific tasks and responsibilities are not defined because the skill requires a higher level of autonomy, influence, and complexity in decision-making than is typically expected at these levels. You can use the essence statements to understand the generic responsibilities associated with these levels.
Where higher levels are not defined...
  • Responsibilities and accountabilities are not defined because these higher levels involve strategic leadership and broader organisational influence that goes beyond the scope of this specific skill. See the essence statements.

Developing skills and demonstrating responsibilities related to this skill

The defined levels show the incremental progression in skills and responsibilities.

Where lower levels are not defined...

You can develop your knowledge and support others who do have responsibility in this area by:

  • Learning key concepts and principles related to this skill and its impact on your role
  • Performing related skills (see the related SFIA skills)
  • Supporting others who are performing higher level tasks and activities
Where higher levels are not defined...
  • You can progress by developing related skills which are better suited to higher levels of organisational leadership.

Show/hide extra descriptions and levels.

Levels of responsibility for this skill

2 3 4 5

Learning delivery: Level 2

Level 2 - Assist: Essence of the level: Provides assistance to others, works under routine supervision, and uses their discretion to address routine problems. Actively learns through training and on-the-job experiences.

Performs a range of learning activities under direction to support the delivery of learning objectives.

Assists in the preparation of learning environments.

Observes learners performing practical activities and work, providing assistance with routine enquiries and escalating where needed.

Learning delivery: Level 3

Level 3 - Apply: Essence of the level: Performs varied tasks, sometimes complex and non-routine, using standard methods and procedures. Works under general direction, exercises discretion, and manages own work within deadlines. Proactively enhances skills and impact in the workplace.

Delivers learning activities to various audiences using prepared materials aligned with established learning objectives.

Follows established guidelines to prepare the learning environment. Assists in developing and maintaining relevant examples and case studies.

Uses a range of delivery techniques to develop learner skills and knowledge.

Observes learners performing practical activities and work. Advises and assists where necessary. Provides detailed instruction where necessary and responds to questions, seeking advice in exceptional conditions beyond own experience.

Learning delivery: Level 4

Level 4 - Enable: Essence of the level: Performs diverse complex activities, supports and guides others, delegates tasks when appropriate, works autonomously under general direction, and contributes expertise to deliver team objectives.

Prepares and delivers learning activities tailored to various audiences and specific learning objectives.

Contributes to the design and selection of appropriate environments. Uses a broad range of learning delivery techniques to build learner skills and knowledge. Develops and updates examples and case study materials.

Observes and evaluates learner performance, offering guidance and tailored instruction.

Adjusts delivery approaches and materials to enhance learner experience, responding to specialised queries and ensuring objectives are met.

Learning delivery: Level 5

Level 5 - Ensure, advise: Essence of the level: Provides authoritative guidance in their field and works under broad direction. Accountable for delivering significant work outcomes, from analysis through execution to evaluation.

Manages the delivery of programmes of learning to ensure learning objectives are met.

Plans and schedules the delivery of learning activities. Leads the design and selection of appropriate environments to support and enhance the learning experience. Customises learning activities incorporating relevant scenarios and case studies.

Delivers learning activities to specialist audiences requiring the application of advanced technical and professional principles to unpredictable situations. Advises others in learning delivery techniques and options.

Evaluates and monitors the performance of learning delivery activities.

Keywords
Guidance notes Small change