Data operations and analytics

(new)

Planning, implementing and managing the full lifecycle of organisational records.

(unchanged)

Managing and operating customer service or service desk functions.

(modified)

Coordinating responses to a diverse range of incidents to minimise negative impacts and quickly restore services.

(modified)

Ensuring services deliver agreed levels of availability to meet the current and future needs of the business.

(unchanged)

Developing, implementing and testing a business continuity framework.

(modified)

Managing the lifecycle of all problems that have occurred or could occur in delivering a service.

(new)

Interpreting information and assigning classifications or labels based on domain-specific knowledge, standards and guidelines to enable data analysis and use.

(modified)

Managing processes to collect, assemble and publish content across various channels to meet organisational and audience needs.

(modified)

Planning, designing and creating content that meets user-centred and organisational needs, encompassing textual information, graphical content and multimedia elements.

(modified)

Installing, configuring, monitoring, maintaining databases and data stores, ensuring performance and security and adapting to evolving technologies.

(modified)

Provisioning, configuring and optimising on-premises and cloud-based storage solutions, ensuring data availability, security and alignment with business objectives.

(modified)

Ensuring service components have the capacity and performance to meet current and planned business needs.