The global skills and competency framework for the digital world

SFIA View: Related enterprise IT competencies

Related enterprise IT competencies

Business situation analysis BUSA

Investigating business situations to define recommendations for improvement action.

Feasibility assessment FEAS

Defining, evaluating and describing business change options for financial, technical and business feasibility, and strategic alignment.

User research URCH

Identifying users' behaviours, needs and motivations using observational research methods.

User experience analysis UNAN

Understanding the context of use for systems, products and services and specifying user experience requirements and design goals.

User experience design HCEV

Producing design concepts and prototypes for user interactions with and experiences of a product, system or service.

Solution architecture ARCH

Developing and communicating a multi-dimensional solution architecture to deliver agreed business outcomes.

Data modelling and design DTAN

Developing models and diagrams to represent and communicate data requirements and data assets.

Acceptance testing BPTS

Validating systems, products, business processes or services to determine whether the acceptance criteria have been satisfied.

User experience evaluation USEV

Validating systems, products or services against user experience goals, metrics and targets.

Service acceptance SEAC

Managing the process to obtain formal confirmation that service acceptance criteria have been met.

Change control CHMG

Assessing risks associated with proposed changes and ensuring changes to products, services or systems are controlled and coordinated.

Incident management USUP

Coordinating responses to incident reports, minimising negative impacts and restoring service as quickly as possible.

Problem management PBMG

Managing the life cycle of all problems that have occurred or could occur in delivering a service.

Portfolio management POMG

Developing and applying a management framework to define and deliver a portfolio of programmes, projects and/or ongoing services.

Investment appraisal INVA

Assessing the attractiveness of possible investments or projects.

Programme management PGMG

Identifying, planning and coordinating a set of related projects and activities in support of specific business strategies and objectives.

Product management PROD

Managing and developing products or services through their full life cycle from inception, growth, maturity, decline to retirement.

Benefits management BENM

Forecasting, planning and monitoring the emergence and effective realisation of anticipated benefits from projects and programmes.

Stakeholder relationship management RLMT

Influencing stakeholder attitudes, decisions, and actions for mutual benefit.

Resourcing RESC

Acquiring, deploying and onboarding resources.

Performance management PEMT

Improving organisational performance by developing the performance of individuals and workgroups to meet agreed objectives with measurable results.

Professional development PDSV

Facilitating the professional development of individuals in line with their career goals and organisational requirements.

Governance GOVN

Defining and operating a framework for making decisions, managing stakeholder relationships, and identifying legitimate authority.

Supplier management SUPP

Aligning the organisation’s supplier performance objectives and activities with sourcing strategies and plans, balancing costs, efficiencies and service quality.

Contract management ITCM

Managing and controlling the operation of formal contracts for the supply of products and services.

Financial management FMIT

Supporting the effective use and control of financial resources.