Related enterprise IT competencies

Investigating business situations to define recommendations for improvement action.

Defining, evaluating and describing business change options for financial, technical and business feasibility, and strategic alignment.

Identifying users' behaviours, needs and motivations using observational research methods.

Understanding the context of use for systems, products and services and specifying user experience requirements and design goals.

Producing design concepts and prototypes for user interactions with and experiences of a product, system or service.

Developing and communicating a multi-dimensional solution architecture to deliver agreed business outcomes.

Developing models and diagrams to represent and communicate data requirements and data assets.

Validating systems, products, business processes or services to determine whether the acceptance criteria have been satisfied.

Validating systems, products or services against user experience goals, metrics and targets.

Managing the process to obtain formal confirmation that service acceptance criteria have been met.

Assessing risks associated with proposed changes and ensuring changes to products, services or systems are controlled and coordinated.

Coordinating responses to incident reports, minimising negative impacts and restoring service as quickly as possible.

Managing the life cycle of all problems that have occurred or could occur in delivering a service.

Developing and applying a management framework to define and deliver a portfolio of programmes, projects and/or ongoing services.

Assessing the attractiveness of possible investments or projects.

Identifying, planning and coordinating a set of related projects and activities in support of specific business strategies and objectives.

Managing and developing products or services through their full life cycle from inception, growth, maturity, decline to retirement.

Forecasting, planning and monitoring the emergence and effective realisation of anticipated benefits from projects and programmes.

Influencing stakeholder attitudes, decisions, and actions for mutual benefit.

Acquiring, deploying and onboarding resources.

Improving organisational performance by developing the performance of individuals and workgroups to meet agreed objectives with measurable results.

Facilitating the professional development of individuals in line with their career goals and organisational requirements.

Defining and operating a framework for making decisions, managing stakeholder relationships, and identifying legitimate authority.

Aligning the organisation’s supplier performance objectives and activities with sourcing strategies and plans, balancing costs, efficiencies and service quality.

Managing and controlling the operation of formal contracts for the supply of products and services.

Supporting the effective use and control of financial resources.