Organisational change enablement OCEN

Facilitates cultural and behavioural change by enabling individuals and teams to embed new ways of working and adapt to changes.

Revision notes

Updates for SFIA 9

This is a new skill introduced in SFIA 9.
Theme(s) influencing the updates for this new skill: Making SFIA easier to consume (enhance readability/guidance/descriptions).
Previous SFIA assessments or skills mapping of other SFIA skills are not impacted by this new skill. See also Organisational change management

Guidance notes

Organisational change enablement is focused on the human and cultural aspects of change and supporting individuals and teams adapting to new work practices.

The key elements are: stakeholder engagement for commitment, ongoing support for embedding changes and tailored communication addressing behavioural impacts and emotional readiness.

Activities may include, but are not limited to:

facilitating engagement sessions with leaders and managers to secure commitment to change initiatives
defining communication strategies that address behavioural impacts and emotional readiness
supporting individuals and teams in adopting new ways of working, providing resources for skill and behaviour development
addressing and resolving issues during the implementation of change initiatives to ensure minimal disruption
creating and managing networks of change agents to support and drive change
advising leaders on monitoring and supporting behavioural change and addressing challenges
establishing feedback processes to analyse the impact and effectiveness of change initiatives.

Understanding the responsibility levels of this skill

Where lower levels are not defined...

Specific tasks and responsibilities are not defined because the skill requires a higher level of autonomy, influence, and complexity in decision-making than is typically expected at these levels. You can use the essence statements to understand the generic responsibilities associated with these levels.

Where higher levels are not defined...

Responsibilities and accountabilities are not defined because these higher levels involve strategic leadership and broader organisational influence that goes beyond the scope of this specific skill. See the essence statements.

Developing skills and demonstrating responsibilities related to this skill

The defined levels show the incremental progression in skills and responsibilities.

Where lower levels are not defined...

You can develop your knowledge and support others who do have responsibility in this area by:

Learning key concepts and principles related to this skill and its impact on your role
Performing related skills (see the related SFIA skills)
Supporting others who are performing higher level tasks and activities

Where higher levels are not defined...

You can progress by developing related skills which are better suited to higher levels of organisational leadership.

Click to learn why SFIA skills are not defined at all 7 levels.

Show/hide extra descriptions and levels.

Levels of responsibility for this skill

Level 1

Level 1 - Follow: Essence of the level: Performs routine tasks under close supervision, follows instructions, and requires guidance to complete their work. Learns and applies basic skills and knowledge.

Level 2

Level 2 - Assist: Essence of the level: Provides assistance to others, works under routine supervision, and uses their discretion to address routine problems. Actively learns through training and on-the-job experiences.

Level 3

Level 3 - Apply: Essence of the level: Performs varied tasks, sometimes complex and non-routine, using standard methods and procedures. Works under general direction, exercises discretion, and manages own work within deadlines. Proactively enhances skills and impact in the workplace.

Organisational change enablement: Level 4

Level 4 - Enable: Essence of the level: Performs diverse complex activities, supports and guides others, delegates tasks when appropriate, works autonomously under general direction, and contributes expertise to deliver team objectives.

Supports teams in adopting new practices, providing ongoing resources and guidance.

Facilitates a safe environment for exploring challenges related to change.

Assists with engagement sessions to secure leadership commitment, focusing on the behavioural aspects of change.

Addresses issues that arise during implementation, ensuring minimal disruption.

Organisational change enablement: Level 5

Level 5 - Ensure, advise: Essence of the level: Provides authoritative guidance in their field and works under broad direction. Accountable for delivering significant work outcomes, from analysis through execution to evaluation.

Develops and implements cultural change plans across teams, ensuring alignment with long-term success.

Coordinates cross-functional teams to support the adoption of new behaviours. Communicates how changes align with business goals and long-term success, focusing on emotional and behavioural impacts. Supports leaders and employees in exploring challenges associated with adopting new practices.

Enables employees to develop the necessary skills and behaviours for sustained change.

Organisational change enablement: Level 6

Level 6 - Initiate, influence: Essence of the level: Has significant organisational influence, makes high-level decisions, shapes policies, demonstrates leadership, promotes organisational collaboration, and accepts accountability in key areas.

Champions new ways of working that align with strategic opportunities.

Influences and engages with senior executives to gain their support for change initiatives.

Guides the development of strategies and roadmaps to drive long-term behavioural change. Reviews progress, addresses challenges and ensures the sustainability of change initiatives.

Provides guidance to change leaders, focusing on the human aspects of organisational change.

Level 7

Level 7 - Set strategy, inspire, mobilise: Essence of the level: Operates at the highest organisational level, determines overall organisational vision and strategy, and assumes accountability for overall success.

New skill