The global skills and competency framework for the digital world

SFIA View: Stakeholder management

Stakeholder management

Sourcing SORC

Managing, or providing advice on, the procurement or commissioning of products and services.

Supplier management SUPP

Aligning the organisation’s supplier performance objectives and activities with sourcing strategies and plans, balancing costs, efficiencies and service quality.

Contract management ITCM

Managing and controlling the operation of formal contracts for the supply of products and services.

Stakeholder relationship management RLMT

Influencing stakeholder attitudes, decisions, and actions for mutual benefit.

Customer service support CSMG

Managing and operating customer service or service desk functions.