SFIA 9 - illustrative skills profiles

Generic mappings of SFIA 8 skills to recognised role families or career families. By looking across the industry, across different countries and users we can provide a useful starting point for creating a SFIA-based skills profile for common roles.

Update - interactive pdf available with SFIA 9 skills

pdf of SFIA illustrative skills profiles extract

The SFIA framework is flexible by design...

it does not prescribe or define jobs, roles, organisation structures or career paths
instead - SFIA describes the skills that roles, jobs or career steps require
this enables organisations of different shapes and sizes to create their own – built on a robust and proven framework

However – and based on significant demand from SFIA’s users - we have collated a set of generic mappings of SFIA skills for the industry's most common role families...

These provide a quick-start list of the most relevant SFIA skills for a selection of common roles.
Your own skill mappings will be specific to your context. You should tailor the mappings on this page to reflect your needs.
The mapping does not include SFIA levels. You will need to determine the level of responsibility of your own roles in order to assign SFIA skills and skill levels.
This work has been ongoing for some time - and there is more to do – we are releasing this now to support SFIA 8 and to illustrate how the skills in SFIA 8 can be deployed in the workplace.

If you want to use these for your own organisation – here are some guidelines to help you...

Do not use these off-the-shelf - they need to be tailored for your own use
Take some time to learn about the SFIA framework and clarify what you are trying to achieve and the outcomes you want from skills profiles
Your organisation's priorities and context will drive the skills and competency levels required
You will need to look at the SFIA levels to determine the relevant competency levels for your own jobs/roles
If you can't find what you are looking for try the SFIA views, the full framework view or the A to Z list
Do not include too many SFIA skills per role - 5 to 7 skills is a pragmatic number to provide focus. Many roles need fewer.
These generic roles do not imply an organisation or team design. SFIA is a great framework to support organisation design - but be aware that organisation design is a specialised activity.
For example - larger organisations may have specialised jobs/roles - where smaller organisations may combine several roles into one job.

There is some basic guidance available on the website - see SFIA and skills management.
SFIA Partners and SFIA Consultants are available for advice and implementation support. Full details are available here.
We also recommend SFIA Accredited Training which can teach you how to map SFIA skills to your own roles.
The SFIA User Forum page is here and includes guidance on job architectures and skills-based job analysis.

What's in the table...

Name and a brief description of the grouping, e.g. the Information and cyber security role family
- this may be sub-divided e.g. Security operations, Information security audit and compliance, Information security strategy and management
Example job titles - this is illustrative only.
- Job titles vary considerably between industries, employers, countries
- Prefixes for career steps/job grades also vary (e.g. lead, senior, junior, principal, vice president, head of, director of)
- For these reasons - the SFIA framework does not specify job titles but does describe competency levels
Look at these SFIA skills first group - these are skills that are frequently associated with the role or career family
Other SFIA skills to consider - these skills that may be relevant for selected instances of the role

Note: For more specialised cybersecurity roles - the SFIA skills for the cybersecurity work roles in the NIST NICE framework are here.

Agile delivery role family
Agile change agents	Roles responsible for developing, implementing, supporting, guiding, nurturing and improving agile working practices.
Example job titles...	Look at these SFIA skills first…	Other SFIA skills to consider...
Scrum Master Agile Coach	Business situation analysis BUSA Organisation design and implementation ORDI Organisational facilitation OFCL Stakeholder relationship management RLMT Innovation management INOV Organisational capability development OCDV Employee experience EEXP Measurement MEAS Learning delivery ETDL Consultancy CNSL	Methods and tools METL Knowledge management KNOW Organisational change management CIPM Organisational change enablement OCEN
Agile product management	Roles responsible for using an adaptive approach to product planning and implementation.
Example job titles...	Look at these SFIA skills first…	Other SFIA skills to consider...
Product Manager Product Owner Release Train Engineer	Product management PROD Delivery management DEMG Stakeholder relationship management RLMT Requirements definition and management REQM Business situation analysis BUSA Feasibility assessment FEAS Customer experience CEXP Measurement MEAS Business process improvement BPRE Innovation management INOV Selling SALE	Risk management BURM Demand management DEMM Information systems coordination ISCO Solution architecture ARCH Release management RELM Market research MRCH Selling SALE User research URCH Deployment DEPL

Application platform role family
Application development practitioners	Roles responsible for developing reliable, flexible, scalable and secure software applications to support organisational capabilities.
Example job titles...	Look at these SFIA skills first…	Other SFIA skills to consider...
Web Developer Front End developer Full Stack Engineer Back End Developer	Programming/software development PROG Functional testing TEST Requirements definition and management REQM Release management RELM Deployment DEPL	Systems integration and build SINT Application support ASUP Non-functional testing NFTS
Application platform management practitioners	Roles responsible for managing the provision of reliable secure software applications which support business capabilities and are easily re-used, maintained and updated to meet current and future organisational needs.
Example job titles...	Look at these SFIA skills first…	Other SFIA skills to consider...
Platform Owner Application Owner Platform Manager Head of Platform Engineering	Release management RELM Deployment DEPL Stakeholder relationship management RLMT Supplier management SUPP Systems development management DLMG Application support ASUP	Demand management DEMM Service level management SLMO Systems and software lifecycle engineering SLEN Methods and tools METL Emerging technology monitoring EMRG Configuration management CFMG Contract management ITCM
Application support practitioners	Roles responsible for operational support for of software applications to support organisational capabilities.
Example job titles...	Look at these SFIA skills first…	Other SFIA skills to consider...
Application Support Analyst IT Analyst Application Maintenance Analyst	Application support ASUP Problem management PBMG Incident management USUP Change control CHMG	Stakeholder relationship management RLMT Configuration management CFMG

Architecture role family
Architecture practice management	Roles responsible for leading, managing, developing and deploying architects and architecture capabilities.
Example job titles...	Look at these SFIA skills first…	Other SFIA skills to consider...
Architecture Practice Leader Head of Enterprise Architecture Head of Solutions Architecture Chief Architect	Performance management PEMT Employee experience EEXP Resourcing RESC Professional development PDSV Knowledge management KNOW Stakeholder relationship management RLMT Organisational capability development OCDV	Demand management DEMM Supplier management SUPP Competency assessment LEDA Learning design and development TMCR Quality management QUMG
Enterprise architecture practitioners	Roles responsible for developing, maintaining, communicating and governing Enterprise Architectures and roadmaps, ensuring alignment with corporate strategies, business goals and technology strategies and plans.
Example job titles...	Look at these SFIA skills first…	Other SFIA skills to consider...
Enterprise Architect Lead Enterprise Architect Chief Enterprise Architect Data Architect Infrastructure Architect Innovation Architect Business Architect Strategy Architect Security architect Cloud architect	Enterprise and business architecture STPL Requirements definition and management REQM Strategic planning ITSP Methods and tools METL Data management DATM Data modelling and design DTAN Infrastructure design IFDN Network design NTDS Governance GOVN	Business situation analysis BUSA Demand management DEMM Information systems coordination ISCO Information security SCTY Business process improvement BPRE Feasibility assessment FEAS Emerging technology monitoring EMRG Innovation management INOV Stakeholder relationship management RLMT Organisational capability development OCDV Organisation design and implementation ORDI Consultancy CNSL Business modelling BSMO
Solution architecture practitioners	Roles responsible for developing, maintaining and ensuring the integrity of end to end technology solutions to address specific project / programme / product requirements and align to technology strategies, architectures and engineering standards.
Example job titles...	Look at these SFIA skills first…	Other SFIA skills to consider...
Solutions Architect Cloud Solutions Architect Solutions Designer Cloud Solutions Designer Cloud Services Architect Lead Solutions Architect Product Architect Domain Architect	Solution architecture ARCH Systems design DESN Requirements definition and management REQM Data management DATM Data modelling and design DTAN Infrastructure design IFDN Network design NTDS Database design DBDS Specialist advice TECH Methods and tools METL	Feasibility assessment FEAS Business situation analysis BUSA Software design SWDN Business modelling BSMO Demand management DEMM Emerging technology monitoring EMRG Information security SCTY Business process improvement BPRE Stakeholder relationship management RLMT Consultancy CNSL

Business analysis role family
Business analysis practice management	Roles responsible for leading, managing, developing and deploying business analysts and business analysis capabilities.
Example job titles...	Look at these SFIA skills first…	Other SFIA skills to consider...
Business Analysis Practice Leader Business Analysis Manager Head of Business Analysis	Professional development PDSV Resourcing RESC Performance management PEMT Stakeholder relationship management RLMT Employee experience EEXP Knowledge management KNOW Organisational capability development OCDV	Competency assessment LEDA Demand management DEMM Learning design and development TMCR Quality management QUMG Supplier management SUPP
Business analysis practitioners	Roles responsible for investigating operational issues, problems and new opportunities. Finding effective business solutions through improvements in aspects of business operations and business systems.
Example job titles...	Look at these SFIA skills first…	Other SFIA skills to consider...
Business Analyst Junior Business Analyst Lead Business Analyst Principal Business Analyst Business Systems Analyst Requirements analyst	Business situation analysis BUSA Feasibility assessment FEAS Requirements definition and management REQM User acceptance testing BPTS Data modelling and design DTAN Business process improvement BPRE Methods and tools METL	Business modelling BSMO Demand management DEMM Stakeholder relationship management RLMT Benefits management BENM Organisational change management CIPM User experience analysis UNAN Product management PROD Enterprise and business architecture STPL Innovation management INOV Organisational capability development OCDV Consultancy CNSL Strategic planning ITSP

Change management role family
Change management practitioners	Roles responsible for designing, managing, and implementing organisational change initiatives. These roles ensure that changes align with organisational goals, minimise disruption, and support the smooth transition of people, processes, and systems.
Example job titles...	Look at these SFIA skills first…	Other SFIA skills to consider...
Change Manager Senior Change Manager Change Lead Change Consultant Change Programme Manager Organisational Change Manager Business Change Manager Transformation Manager Change Analyst Change Specialist Organisational Development Manager Change Implementation Manager Change Delivery Lead	Organisational change management CIPM Organisational change enablement OCEN Stakeholder relationship management RLMT Organisational facilitation OFCL Benefits management BENM Organisational capability development OCDV	Organisation design and implementation ORDI Methods and tools METL Consultancy CNSL Business situation analysis BUSA Job analysis and design JADN

Computational science role family
Computational science practitioners	Roles responsible for understanding and solving complex problems using advanced computing capabilities. These roles can be found in many scientific disciplines which require the development of models and simulations to understand natural systems.
Example job titles...	Look at these SFIA skills first…	Other SFIA skills to consider...
Computational Chemist Computational Biologist Research Scientist Computational Research Assistant	Scientific modelling SCMO Numerical analysis NUAN High-performance computing HPCC Formal research RSCH	Project management PRMG Data modelling and design DTAN Data science DATS Data visualisation VISL Machine learning MLNG Data analytics DAAN

Data and analytics role family
Data engineering practitioners	Roles responsible for designing, building, testing and operationalising software and infrastructure components for data pipelines and data stores.
Example job titles...	Look at these SFIA skills first…	Other SFIA skills to consider...
Data engineer Cloud Data engineer Cloud Data Architect	Data engineering DENG Data management DATM Requirements definition and management REQM Programming/software development PROG Data modelling and design DTAN Database design DBDS Systems integration and build SINT Non-functional testing NFTS Functional testing TEST	Software design SWDN Solution architecture ARCH
Data operations practitioners	Roles responsible for data and machine learning models in production. Automation of data extraction and data quality. Managing production performance and resolving production issues.
Example job titles...	Look at these SFIA skills first…	Other SFIA skills to consider...
Database Administrator Cloud Database Administrator Data operations engineer ML operations engineer Data production engineer	Infrastructure operations ITOP Database administration DBAD Configuration management CFMG Change control CHMG Systems integration and build SINT Release management RELM Deployment DEPL	Incident management USUP Problem management PBMG Technology service management ITMG Functional testing TEST Non-functional testing NFTS
Data analytics practitioners	Roles responsible for analysing data to identify patterns, trends, and insights that support decision-making. Developing and applying analytical models and visualisation techniques, collaborating with business stakeholders to translate data findings into actionable. usiness strategies. Ensuring data quality and relevance throughout the analysis process.
Example job titles...	Look at these SFIA skills first…	Other SFIA skills to consider...
Data analyst Business intelligence analyst Data insights specialist Reporting analyst	Data analytics DAAN Business intelligence BINT Requirements definition and management REQM Data visualisation VISL Data management DATM	Stakeholder relationship management RLMT Content design and authoring INCA Business situation analysis BUSA Content publishing ICPM
Data science practitioners	Roles responsible for using scientific methods, processes, algorithms and systems to extract knowledge and insights from structured and unstructured data.
Example job titles...	Look at these SFIA skills first…	Other SFIA skills to consider...
Data scientist Lead data scientist Quantitative analyst Data analyst	Artificial intelligence (AI) and data ethics AIDE Data science DATS Data analytics DAAN Data management DATM Data visualisation VISL Programming/software development PROG Machine learning MLNG Data modelling and design DTAN	Data engineering DENG Innovation management INOV Methods and tools METL Formal research RSCH Emerging technology monitoring EMRG Measurement MEAS Information systems coordination ISCO

DevOps role family
DevOps practice management	Roles responsible for leading, managing, developing and deploying DevOps practitioners and DevOps capabilities.
Example job titles...	Look at these SFIA skills first…	Other SFIA skills to consider...
DevOps Manager DevOps Director DevOps VP	Systems development management DLMG Systems and software lifecycle engineering SLEN Technology service management ITMG Product management PROD Organisational capability development OCDV Quality management QUMG Stakeholder relationship management RLMT	Measurement MEAS Quality assurance QUAS Demand management DEMM Resourcing RESC Performance management PEMT Employee experience EEXP Professional development PDSV Knowledge management KNOW Learning design and development TMCR Competency assessment LEDA
DevOps practitioners	Roles responsible for building reliable and secure systems including application build, package,
Example job titles...	Look at these SFIA skills first…	Other SFIA skills to consider...
DevOps Engineer Senior DevOps Engineer Site Reliability Engineer	Systems and software lifecycle engineering SLEN Programming/software development PROG Requirements definition and management REQM Configuration management CFMG Systems integration and build SINT Release management RELM Deployment DEPL Functional testing TEST Non-functional testing NFTS Database administration DBAD Infrastructure operations ITOP Change control CHMG Problem management PBMG Incident management USUP	Incident management USUP Problem management PBMG Software design SWDN Vulnerability assessment VUAS User experience evaluation USEV Infrastructure design IFDN Non-functional testing NFTS

Digital product development, sales and marketing role family
Digital marketing practitioners	Roles responsible for planning and executing digital marketing campaigns across various channels. Includes analysing performance metrics, refining strategies, and managing digital tools to drive lead generation and brand awareness. Involves collaboration with content creators and designers to deliver targeted, engaging content.
Example job titles...	Look at these SFIA skills first…	Other SFIA skills to consider...
Digital marketing specialist SEO analyst Social media manager Email marketing coordinator	Digital marketing DIGM Product management PROD Market research MRCH Customer experience CEXP Customer engagement and loyalty CELO Brand management BRMG Marketing campaign management MKCM Marketing management MKTG	Content design and authoring INCA Content publishing ICPM Data analytics DAAN
Bid management practitioners	Roles responsible for coordinating and managing the preparation of bids, proposals, and tenders for new business opportunities. Analysing client requirements, developing compliant and compelling bid responses, and managing timelines and inputs from various internal teams. Ensuring bid submissions align with both client needs and company capabilities, while maintaining high standards of quality and accuracy.
Example job titles...	Look at these SFIA skills first…	Other SFIA skills to consider...
Bid manager Proposal manager Tender coordinator Bid coordinator	Bid/proposal management BIDM Stakeholder relationship management RLMT Content design and authoring INCA	Project management PRMG Delivery management DEMG Quality management QUMG
Sales and sales support practitioners	Roles focused on managing client relationships, meeting sales targets, and supporting sales through lead generation, market research, and customer outreach. Includes providing product or service information, analysing sales performance data, and optimising sales approaches.
Example job titles...	Look at these SFIA skills first…	Other SFIA skills to consider...
Sales representative Sales support coordinator Business development executive Client relationship manager	Selling SALE Sales support SSUP Stakeholder relationship management RLMT	Customer service support CSMG Data analytics DAAN Business intelligence BINT
Digital practitioners	Roles responsible for developing, marketing, selling and supporting digital products.
Example job titles...	Look at these SFIA skills first…	Other SFIA skills to consider...
Digital Product Manager Digital Marketer Digital Sales Support Analysts Business Development Manager Sales Manager Sales Support Manager	Product management PROD Marketing management MKTG Selling SALE Sales support SSUP Content design and authoring INCA Content publishing ICPM Digital marketing DIGM Brand management BRMG Marketing campaign management MKCM Customer experience CEXP Customer engagement and loyalty CELO Market research MRCH	Stakeholder relationship management RLMT Contract management ITCM Supplier management SUPP

Experience design role family
Service design practitioners	Roles responsible for designing experiences that reach people through many different touch-points, and that happen over time.
Example job titles...	Look at these SFIA skills first…	Other SFIA skills to consider...
Service Designer Senior Service Designer Customer Experience Designer Multi-channel Designer Product Designer	Business situation analysis BUSA Feasibility assessment FEAS Requirements definition and management REQM Business process improvement BPRE Emerging technology monitoring EMRG User experience analysis UNAN User experience design HCEV User experience evaluation USEV Customer experience CEXP Graphic design GRDN Content design and authoring INCA	Innovation management INOV Methods and tools METL Product management PROD Strategic planning ITSP User research URCH Business modelling BSMO Data modelling and design DTAN Consultancy CNSL Organisational capability development OCDV Enterprise and business architecture STPL Benefits management BENM Formal research RSCH
User experience practitioners	Roles responsible for creating desirable experiences for users.
Example job titles...	Look at these SFIA skills first…	Other SFIA skills to consider...
UX designer UX analyst UX architect	User experience analysis UNAN User experience design HCEV User experience evaluation USEV Customer experience CEXP Graphic design GRDN Content design and authoring INCA	Requirements definition and management REQM Methods and tools METL
User research practitioners	Roles responsible for Identifying users' behaviours, needs and motivations using observational research methods.
Example job titles...	Look at these SFIA skills first…	Other SFIA skills to consider...
User Researcher Senior User researcher Service design practitioners Example job titles Service Designer Senior Service Designer	User research URCH User experience analysis UNAN User experience evaluation USEV	Methods and tools METL Consultancy CNSL Market research MRCH

Finance and Procurement
Technology finance practitioners	Roles responsible for managing and delivering financial leadership, management and operational support for technology organisations
Example job titles...	Look at these SFIA skills first…	Other SFIA skills to consider...
Finance Manager Finance Business Partner Finance Analyst Technology Management Accountant Technology procurement practitioners FinOps Analyst	Financial management FMIT Investment appraisal INVA N/A ent Budgeting and forecasting BUDF Cost management COMG Financial analysis FIAN	Benefits management BENM
Technology procurement practitioners	Roles responsible for managing and delivering procurement leadership, management and operational support for technology organisations.
Example job titles...	Look at these SFIA skills first…	Other SFIA skills to consider...
Head of Procurement Contract Manager Contract Analyst Vendor Manager Commercial Manager Supplier Analyst Commercial Analyst	Sourcing SORC Supplier management SUPP Contract management ITCM	Benefits management BENM Investment appraisal INVA Financial analysis FIAN

Human resource and workforce management role family
Organisation design practitioners	Roles responsible for define and organise the structure of organisations and teams, performing job analysis, designing jobs and allocating people in the right places to improve efficiency and increase productivity.
Example job titles...	Look at these SFIA skills first…	Other SFIA skills to consider...
Organisation Development Consultant Finance and Procurement Technology finance practitioners	Organisation design and implementation ORDI Job analysis and design JADN Organisational facilitation OFCL	Workforce planning WFPL Stakeholder relationship management RLMT Competency assessment LEDA
Resource management practitioners	Roles responsible for managing and delivering resource management and workforce planning.
Example job titles...	Look at these SFIA skills first…	Other SFIA skills to consider...
Resource Manager Resource Analyst Workforce Planning Manager Workforce Planner Organisation design practitioners	Resourcing RESC Workforce planning WFPL	Competency assessment LEDA Contract management ITCM Supplier management SUPP Stakeholder relationship management RLMT Job analysis and design JADN

Information and cyber security role family
Incident management practitioners	Roles responsible for analysing, designing, managing and delivering the services required to minimise the negative impact of security incidents and restoring normal service operation as quickly as possible.
Example job titles...	Look at these SFIA skills first…	Other SFIA skills to consider...
Incident Analyst Incident Manager Major Incident Manager Lead Incident Manager Cyber Incident Manager	Incident management USUP Security operations SCAD Digital forensics DGFS	Continuity management COPL Information security SCTY Functional testing TEST Supplier management SUPP Stakeholder relationship management RLMT Methods and tools METL Business intelligence BINT
Security leadership, strategy and management	Roles responsible for leading the development and execution of security strategies and policies.
Example job titles...	Look at these SFIA skills first…	Other SFIA skills to consider...
Chief Information Security Officer CISO Information security manager Security architect Cloud Security Architect Information security analyst Cyber security manager Cyber security governance manager Cyber security analyst	Information security SCTY Governance GOVN Risk management BURM Information management IRMG Information assurance INAS Stakeholder relationship management RLMT	Organisational capability development OCDV Enterprise and business architecture STPL Measurement MEAS
Security operations	Roles responsible for day to day execution of security policies and procedures. Using monitoring tools to identify threats and incidents.
Example job titles...	Look at these SFIA skills first…	Other SFIA skills to consider...
Cyber Security Technician Information Security Technician Security Operations Manager Infrastructure Specialist Operations Support Analyst Security Operations Centre (SOC) Service Desk Analyst Security Operations Centre (SOC) Analyst	Identity and access management IAMT Security operations SCAD Infrastructure operations ITOP Incident management USUP Network support NTAS System software administration SYSP Information security SCTY Asset management ASMG Supplier management SUPP Technology service management ITMG	Measurement MEAS Specialist advice TECH Knowledge management KNOW Software configuration PORT Systems installation and removal HSIN Problem management PBMG Facilities management DCMA Stakeholder relationship management RLMT Risk management BURM Penetration testing PENT
Security risk management, audit and compliance	Roles responsible for assessing risk and ensuring security systems and operations comply with organisational and regulatory requirements.
Example job titles...	Look at these SFIA skills first…	Other SFIA skills to consider...
IT auditor Info sec compliance consultant Security assessment auditor Audit manager Security leadership strategy and management	Information assurance INAS Risk management BURM Process testing PRTS Functional testing TEST Audit AUDT Information and data compliance PEDP	Consultancy CNSL Measurement MEAS

Learning & development role family
Learning & development practitioners	Roles responsible for analysing, designing, delivering and managing activities to develop people's skills, knowledge, behaviours and competencies - typically to improve individual performance, contribution, impact and employability.
Example job titles...	Look at these SFIA skills first…	Other SFIA skills to consider...
L&D Manager Chief Learning Officer Head of L&D L&D Consultant Learning and performance consultant L&D administrator Trainer	Learning and development management ETMG Learning delivery ETDL Learning design and development TMCR	Methods and tools METL Measurement MEAS Content design and authoring INCA Content publishing ICPM
Teaching practitioners	Roles responsible for teaching others in a formal education context, such as at schools, colleges or universities.
Example job titles...	Look at these SFIA skills first…	Other SFIA skills to consider...
Teacher Lecturer Department Head Programme Director Chair of Examiners Subject Lead Trainee Teacher	Teaching TEAC Subject formation SUBF	Learning delivery ETDL Learning design and development TMCR Methods and tools METL Formal research RSCH Specialist advice TECH

Project delivery role family
Project delivery practice management	Roles responsible for leading, managing, developing and deploying project delivery professionals and project delivery capabilities.
Example job titles...	Look at these SFIA skills first…	Other SFIA skills to consider...
Project Delivery Practice Leader Head of Project Delivery Head of Project & Programme Management	Resourcing RESC Professional development PDSV Performance management PEMT Organisational capability development OCDV Employee experience EEXP Knowledge management KNOW Stakeholder relationship management RLMT	Competency assessment LEDA Demand management DEMM Learning design and development TMCR Quality management QUMG Supplier management SUPP
Project delivery practitioners	Roles responsible for the delivery of projects, programmes and portfolios.
Example job titles...	Look at these SFIA skills first…	Other SFIA skills to consider...
Programme Manager Programme Director Portfolio Manager Project Manager Project Analyst Project Office Manager Project Office Analyst	Project management PRMG Programme management PGMG Portfolio management POMG Portfolio, programme and project support PROF Stakeholder relationship management RLMT Benefits management BENM Delivery management DEMG	Demand management DEMM Financial management FMIT Organisational change management CIPM Information systems coordination ISCO Investment appraisal INVA Measurement MEAS Methods and tools METL

Service management role family
Service operations practitioners	Roles responsible for managing, delivering and improving operational services.
Example job titles...	Look at these SFIA skills first…	Other SFIA skills to consider...
Service Desk Analyst Service Desk Manager Service Desk Lead Problem Analyst Problem Manager Service Operations Manager Identity & Access Management (IAM) Analyst Customer Service Manager Customer Engagement Manager Service Data Analyst Service Supplier Manager Service Performance Manager	Asset management ASMG Change control CHMG Configuration management CFMG Customer service support CSMG Measurement MEAS Incident management USUP Problem management PBMG Application support ASUP Knowledge management KNOW Stakeholder relationship management RLMT Security operations SCAD Service acceptance SEAC Service level management SLMO Supplier management SUPP Identity and access management IAMT	Business intelligence BINT Business situation analysis BUSA Contract management ITCM Methods and tools METL
Service strategy and architecture practitioners	Roles for architecting and designing the different elements that make up how and organisation manages and operates its services and ensuring alignment with corporate strategies, business goals and technology strategies and plans.
Example job titles...	Look at these SFIA skills first…	Other SFIA skills to consider...
Service Architect Service Designer Service Introduction Manager Service Tooling Architect Service Modeler Service Process Manager	Availability management AVMT Capacity management CPMG Portfolio management POMG Service catalogue management SCMG Portfolio, programme and project support PROF Requirements definition and management REQM Service level management SLMO Business process improvement BPRE Enterprise and business architecture STPL Methods and tools METL Stakeholder relationship management RLMT Service acceptance SEAC Solution architecture ARCH	Business situation analysis BUSA Quality management QUMG Organisational capability development OCDV Strategic planning ITSP Business intelligence BINT Application support ASUP Business modelling BSMO Organisational change management CIPM Emerging technology monitoring EMRG Innovation management INOV Specialist advice TECH

Software engineering role family
Software engineering practice management	Roles responsible for leading, managing, developing and deploying software engineers and software engineering capabilities.
Example job titles...	Look at these SFIA skills first…	Other SFIA skills to consider...
Engineering Manager Senior Engineering Manager Director of Engineering Senior Director of Engineering VP of Engineering Senior VP of Engineering	Systems development management DLMG Project management PRMG Organisational capability development OCDV Quality management QUMG Safety assessment SFAS	Measurement MEAS Quality assurance QUAS Demand management DEMM Resourcing RESC Performance management PEMT Employee experience EEXP Professional development PDSV Knowledge management KNOW Learning design and development TMCR Competency assessment LEDA Stakeholder relationship management RLMT
Software engineering practitioners	Roles responsible for the application of a systematic, disciplined, quantifiable approach to the development, operation, and maintenance of software (i.e. the application of engineering to software).
Example job titles...	Look at these SFIA skills first…	Other SFIA skills to consider...
Software Engineer Principal Software Engineer Senior Software Engineer Software Development Engineer Cloud Software Engineer	Programming/software development PROG Real-time/embedded systems development RESD Safety engineering SFEN Requirements definition and management REQM Software design SWDN Configuration management CFMG Systems integration and build SINT Functional testing TEST Non-functional testing NFTS	Application support ASUP Measurement MEAS Methods and tools METL Quality assurance QUAS Systems design DESN Non-functional testing NFTS

Technology infrastructure platform role family
Infrastructure engineers	Roles responsible for providing a reliable, flexible, scalable, secure and efficient IT infrastructure to meet current and future organisational needs.
Example job titles...	Look at these SFIA skills first…	Other SFIA skills to consider...
Cloud Engineer Network Specialist Cloud Network Architect Systems Administrator EUC and Voice Analyst IT Service Support Analyst Infrastructure Technical SME Cloud Site Reliability Engineer	Infrastructure operations ITOP System software administration SYSP Systems integration and build SINT Non-functional testing NFTS Network design NTDS Network support NTAS Storage management STMG Systems installation and removal HSIN Infrastructure design IFDN Functional testing TEST	Systems design DESN Facilities management DCMA Configuration management CFMG
Infrastructure platform management practitioners	Roles responsible for managing the provision of a reliable and secure technology infrastructure to support current and future organisational needs.
Example job titles...	Look at these SFIA skills first…	Other SFIA skills to consider...
Infrastructure Platform Owner Cloud Service Manager ICT Operations Manager	Technology service management ITMG Infrastructure operations ITOP Demand management DEMM Service level management SLMO Contract management ITCM Supplier management SUPP	Systems and software lifecycle engineering SLEN Facilities management DCMA Continuity management COPL Infrastructure design IFDN

Testing role family
Testing practice management	Roles responsible for leading, managing, developing and deploying testers and testing capabilities.
Example job titles...	Look at these SFIA skills first…	Other SFIA skills to consider...
Testing Practice Leader Head of Testing Head of QA and Testing	Performance management PEMT Employee experience EEXP Resourcing RESC Professional development PDSV Knowledge management KNOW Organisational capability development OCDV Stakeholder relationship management RLMT Systems development management DLMG	Supplier management SUPP Demand management DEMM Competency assessment LEDA Learning design and development TMCR Quality management QUMG
Testing practitioners	Roles responsible for the analysis of software and systems to reduce risk and prevent issues.
Example job titles...	Look at these SFIA skills first…	Other SFIA skills to consider...
Tester Test Manager Test Architect Test Automation Analyst Test Programme Manager Test Analyst Cloud Test Analyst Junior Tester	Functional testing TEST Process testing PRTS Quality assurance QUAS Non-functional testing NFTS User acceptance testing BPTS Methods and tools METL User experience evaluation USEV	Penetration testing PENT Risk management BURM Specialist advice TECH User acceptance testing BPTS Service acceptance SEAC Programming/software development PROG

Agile delivery role family

Agile change agents

Agile product management

Application platform role family

Application development practitioners

Application platform management practitioners

Application support practitioners

Architecture role family

Architecture practice management

Enterprise architecture practitioners

Solution architecture practitioners

Business analysis role family

Business analysis practice management

Business analysis practitioners

Change management role family

Change management practitioners

Computational science role family

Computational science practitioners

Data and analytics role family

Data engineering practitioners

Data operations practitioners

Data analytics practitioners

Data science practitioners

DevOps role family

DevOps practice management

DevOps practitioners

Digital product development, sales and marketing role family

Digital marketing practitioners

Bid management practitioners

Sales and sales support practitioners

Digital practitioners

Experience design role family

Service design practitioners

User experience practitioners

User research practitioners

Finance and Procurement

Technology finance practitioners

Technology procurement practitioners

Human resource and workforce management role family

Organisation design practitioners

Resource management practitioners

Information and cyber security role family

Incident management practitioners

Security leadership, strategy and management

Security operations

Security risk management, audit and compliance

Learning & development role family

Learning & development practitioners

Teaching practitioners

Project delivery role family

Project delivery practice management

Project delivery practitioners

Service management role family

Service operations practitioners

Service strategy and architecture practitioners

Software engineering role family

Software engineering practice management

Software engineering practitioners

Technology infrastructure platform role family

Infrastructure engineers

Infrastructure platform management practitioners

Testing role family

Testing practice management

Testing practitioners