Business intelligence BINT

(unchanged)

Developing, producing and delivering regular and one-off management information to provide insights and aid decision-making.

SFIA 9 is in development

SFIA 9 beta due in early July 2024
SFIA 9 planned for publication October 2024

Guidance notes

(modified)

Typically applied in supporting operational needs through management and governance processes. May be one-off or regular activities aligned with the organisation's planning and reporting cycles.

Activities may include, but are not limited to:

understanding business needs and objectives
identifying and validating internal and external data sets generated from a diverse range of business and operational processes
transforming the results of analysis into information that can be communicated to stakeholders using dashboards and reports
interpreting and analysing data, comparative analysis, benchmarking, trend analysis
bringing data together to communicate clear themes and trends
focusing on data quality to provide confidence for making decisions on a single version of the truth.

Understanding the responsibility levels of this skill

Where lower levels are not defined...

Specific tasks and responsibilities are not defined because the skill requires a higher level of autonomy, influence, and complexity in decision-making than is typically expected at these levels. You can use the essence statements to understand the generic responsibilities associated with these levels.

Where higher levels are not defined...

Responsibilities and accountabilities are not defined because these higher levels involve strategic leadership and broader organisational influence that goes beyond the scope of this specific skill. See the essence statements.

Developing skills and demonstrating responsibilities related to this skill

The defined levels show the incremental progression in skills and reponsibilities.

Where lower levels are not defined...

You can develop your knowledge and support others who do have responsibility in this area by:

Learning key concepts and principles related to this skill and its impact on your role
Performing related skills (see the related SFIA skills)
Supporting others with tasks (generic examples are provided by the essence statements for each level)

Where higher levels are not defined...

You can progress by developing related skills which are better suited to higher levels of organisational leadership.

Levels

Defined at these levels:

Click to learn why SFIA skills are not defined at all 7 levels.

Show/hide extra descriptions and levels.

Level 1

Level 1 - Follow: Essence of the level: Performs routine tasks under close supervision, follows instructions, and requires guidance to complete their work. Learns and applies basic skills and knowledge.

Business intelligence: Level 2

Level 2 - Assist: Essence of the level: Provides assistance to others, works under routine supervision, and uses their discretion to address routine problems. Actively learns through training and on-the-job experiences.

(unchanged)

Assists with the creation of regular business intelligence reports using standard tools.

Supports data preparation from existing sources.

Business intelligence: Level 3

Level 3 - Apply: Essence of the level: Performs varied tasks, sometimes complex and non-routine, using standard methods and procedures. Works under general direction, exercises discretion, and manages own work within deadlines. Proactively enhances skills and impact in the workplace.

(unchanged)

Sources and prepares data for analysis and performs standard business intelligence analysis activities.

Creates and delivers standard reports in accordance with stakeholder needs and conforming to agreed standards.

Investigates the need for new or revised business intelligence analysis.

Contributes to the recommendation of improvements. Engages with stakeholders under direction.

Business intelligence: Level 4

Level 4 - Enable: Essence of the level: Performs diverse complex activities, supports and supervises others, works autonomously under general direction, and contributes expertise to deliver team objectives.

(unchanged)

Supports business intelligence needs of specific management or governance processes or operational areas.

Investigates the need for business intelligence reporting and analysis where there is some complexity and ambiguity.

Selects and applies non-standard business intelligence tools and techniques to provide insights and aid decision-making. Selects, acquires and integrates data for analysis.

Identifies opportunities to digitise and streamline operational data handling and optimise business intelligence capabilities.

Business intelligence: Level 5

Level 5 - Ensure, advise: Essence of the level: Provides authoritative guidance in their field and works under broad direction. Accountable for achieving workgroup objectives and managing work from analysis to execution and evaluation.

(unchanged)

Plans and manages business intelligence activities.

Ensures that business intelligence processes are robust, efficient and fit for purpose, focusing on automation, key controls and data quality. Advises on the available standards, procedures, methods, tools and techniques.

Manages reviews of the benefits and value of business intelligence techniques and tools and recommends improvements.

Contributes to the development of analytics policy, standards and guidelines.

Level 6

Level 6 - Initiate, influence: Essence of the level: Has significant organisational influence, makes high-level decisions, shapes policies, demonstrates leadership, fosters organizational collaboration, and accepts accountability in key areas.

Level 7

Level 7 - Set strategy, inspire, mobilise: Essence of the level: Operates at the highest organisational level, determines overall organisational vision and strategy, and assumes accountability for overall success.