The global skills and competency framework for the digital world

Delivery management DEMG

Ensuring successful delivery of new or updated products and services through effective leadership and collaboration within defined delivery cycles.

Revision notes

Updates for SFIA 9

  • This is a new skill introduced in SFIA 9.
  • Theme(s) influencing the updates for this new skill: Application of SFIA skills for digital service design and delivery.
  • Previous SFIA assessments or skills mapping of other SFIA skills may be impacted by this new skill. See also Project management

Guidance notes

Activities may include, but are not limited to:

  • selecting, tailoring and guiding teams in the use of delivery approaches
  • establishing and managing collaborative delivery teams, ensuring they have the necessary resources and skills
  • maintaining delivery momentum through effective processes, including change control and risk management
  • conducting reviews, facilitating continuous improvement and monitoring quality and performance
  • communicating with technical and non-technical stakeholders, using visual techniques for tracking and reporting progress
  • managing and prioritising work items, planning deliveries and coordinating with stakeholders to align deliverables and milestones
  • ensuring closure and transition of delivered products/services.

Understanding the responsibility levels of this skill

Where lower levels are not defined...
  • Specific tasks and responsibilities are not defined because the skill requires a higher level of autonomy, influence, and complexity in decision-making than is typically expected at these levels. You can use the essence statements to understand the generic responsibilities associated with these levels.
Where higher levels are not defined...
  • Responsibilities and accountabilities are not defined because these higher levels involve strategic leadership and broader organisational influence that goes beyond the scope of this specific skill. See the essence statements.

Developing skills and demonstrating responsibilities related to this skill

The defined levels show the incremental progression in skills and responsibilities.

Where lower levels are not defined...

You can develop your knowledge and support others who do have responsibility in this area by:

  • Learning key concepts and principles related to this skill and its impact on your role
  • Performing related skills (see the related SFIA skills)
  • Supporting others who are performing higher level tasks and activities
Where higher levels are not defined...
  • You can progress by developing related skills which are better suited to higher levels of organisational leadership.

Show/hide extra descriptions and levels.

Levels of responsibility for this skill

3 4 5 6

Delivery management: Level 3

Level 3 - Apply: Essence of the level: Performs varied tasks, sometimes complex and non-routine, using standard methods and procedures. Works under general direction, exercises discretion, and manages own work within deadlines. Proactively enhances skills and impact in the workplace.

Manages the routine delivery of small products or services, or specific parts of a larger product or service.

Follows delivery methodologies, tools, and quality processes. Monitors the team’s adherence to these practices.

Coordinates team planning processes based on the established priorities of work items. Tracks and reports on delivery progress, risks and issues.

Supports a collaborative and productive working environment, demonstrating appropriate behaviours. Contributes to continuous improvement of delivery processes within the team.

Delivery management: Level 4

Level 4 - Enable: Essence of the level: Performs diverse complex activities, supports and guides others, delegates tasks when appropriate, works autonomously under general direction, and contributes expertise to deliver team objectives.

Manages the delivery of products or services for small to medium-sized initiatives.

Applies appropriate delivery methodologies and tools. Establishes and leads delivery teams, creating a collaborative and productive working environment.

Manages the prioritisation of work items, leads iteration planning processes and ensures value is delivered incrementally throughout the delivery cycle. Communicates delivery progress, risks and issues to stakeholders.

Ensures the quality of deliverables. Participates in reviews and contributes to the continuous improvement of delivery processes within the scope of the team or initiative.

Delivery management: Level 5

Level 5 - Ensure, advise: Essence of the level: Provides authoritative guidance in their field and works under broad direction. Accountable for delivering significant work outcomes, from analysis through execution to evaluation.

Leads delivery of products or services for large or complex initiatives.

Adapts delivery approaches based on the context and complexity of the initiative. Provides leadership and guidance to multiple delivery teams. Collaborates with stakeholders to align delivery objectives with business goals. Proactively manages risks, dependencies and changes that may impact delivery.

Ensures optimal allocation of resources and skills across teams. Monitors key delivery metrics, ensuring transparency and visibility.

Drives the continuous improvement of delivery processes and practices across the organisation.

Delivery management: Level 6

Level 6 - Initiate, influence: Essence of the level: Has significant organisational influence, makes high-level decisions, shapes policies, demonstrates leadership, promotes organisational collaboration, and accepts accountability in key areas.

Defines and oversees the delivery strategy for multiple products or services.

Aligns delivery strategy with organisational goals and customer needs. Ensures effective allocation of resources and budget.

Monitors and reports on performance of product and service delivery, ensuring alignment with objectives. Identifies and mitigates systemic risks and issues.

Sets the direction and standards for delivery management across the organisation. Leads the development of a culture focused on continuous improvement and customer-centricity.

Keywords
New skill