The global skills and competency framework for the digital world

SFIA View: Stakeholder management

Stakeholder management


Sourcing SORC


Managing, or providing advice on, the procurement or commissioning of products and services.

Supplier management SUPP


Aligning the organisation’s supplier performance objectives and activities with sourcing strategies and plans, balancing costs, efficiencies and service quality.

Contract management ITCM


Managing and operating formal contracts, addressing supplier and client needs in product and service provision.

Stakeholder relationship management RLMT


Influencing stakeholder attitudes, decisions, and actions for mutual benefit.

Customer service support CSMG


Managing and operating customer service or service desk functions.

Business administration ADMN


Managing and performing administrative services and tasks to enable individuals, teams and organisations to succeed in their objectives.